AWS Connect Lead Engineer

$70.0 - $75.0/hourly Posted 3 days ago Less than 10 applies 2 min average apply

Experis

Our client is seeking a Lead AWS Amazon Connect Engineer to own the design, implementation, integration, optimization, and production support of enterprise contact-center solutions. The role requires deep hands‑on Amazon Connect and AWS expertise, strong integration and troubleshooting skills, and the ability to translate business requirements into secure, scalable, reliable, and supportable solutions.

Job Title:Lead AWS Amazon Connect Engineer

Location:Remote (supportingEastern Standard Time business hours)

• Serve as the lead technical resource for the enterprise Amazon Connect platform supporting 600+ users.
• Own the design, implementation, enhancement, and production support of enterprise Amazon Connect solutions.
• Design and optimize contact center call flows, routing, inbound/outbound calling, and advanced voice capabilities.
• Own outbound campaign and progressive dialer solutions, including integration and operational support.
• Design and support integrations between Amazon Connect, AWS services, Salesforce/CRM, APIs, and other enterprise platforms.
• Drive scalability, reliability, security, monitoring, and performance optimization across the Amazon Connect platform.
• Lead complex troubleshooting, root‑cause analysis, technical design reviews, and engineering best practices, while providing technical guidance to the broader team.
• Build Proofs of Concept (POCs) and provide technical recommendations to support future platform growth.

• 8+ years of overall software engineering experience, with 6-8+ years of hands‑on Amazon Connect development experience.
• Experience owning and supporting enterprise‑scale Amazon Connect environments, including leading projects from solution definition through production deployment.
• Strong hands‑on expertise in Amazon Connect, including contact center configuration, call flows, routing, and advanced voice capabilities.
• Hands‑on experience with Amazon Connect outbound campaigns and progressive dialing, including implementation and operational support.
• Strong knowledge of AWS Lambda, S3, DynamoDB, Cloud Watch, API Gateway, IAM, KMS, and serverless/event‑driven architecture patterns.
• Experience with Amazon Connect Contact Records (CTR/contact records), Kinesis Data Streams, Amazon Data Firehose, real‑time data streaming, and downstream processing.
• Experience designing and developing custom integrations between Amazon Connect, Salesforce or other enterprise CRM platforms, and enterprise applications using AWS Lambda, REST APIs, and event‑driven integration patterns.
• Experience implementing advanced Amazon Connect capabilities including priority‑based routing, call transfers, voicemail, callbacks with email/SMS notifications, and hours‑of‑operation management for ad hoc schedule changes, holidays, and business closures.
• Experience with Contact Lens, call recording, transcription, analytics, reporting, monitoring, sensitive‑data handling/redaction concepts, and Amazon Lex for conversational IVR and self‑service capabilities.
• Python development and scripting experience, with the ability develop and troubleshoot Lambda‑based integrations.
• Experience with Infrastructure as Code and automated deployments using Terraform and/or Cloud Formation and CI/CD practices.
• Strong production troubleshooting and root‑cause analysis skills, including experience analyzing Amazon Connect Contact Records (CTR), Cloud Watch logs, call latency, routing failures, stuck calls, and agent connectivity issues.

• Own technical outcomes end‑to‑end—from requirements gathering and design through development, deployment, and production support.
• Work in a…