Technical Support Specialist

Build the Future with Us — Equipment Share is Hiring a Technical Support Specialist At Equipment Share, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Technical Support Specialist for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Technical Support Specialist will be responsible for providing 7x24x365 technical support of Equipment Share’s heavy equipment and tooling rental fleet. This is an inaugural position and will be instrumental in the creation and launch of the newly formed Technical Support team.

Primary Responsibilities Provide remote technical support (via phone, Slack, or other online applications) for Equipment Share assets on a 24x7x365 basis. On-call duty includes evenings and weekends as needed after the team is fully operational.

Compile and utilize data gathered from Field Service Technicians, diagnostic tools, schematics, and equipment manuals to resolve complex technical issues and bring assets back to a fully operational state. Communicate and partner with Equipment Share product teams and OEMs on problems/issues found in the field.

Subject matter expert that works with OEMs to provide root cause analysis on complex technical issues. Provide on-site support to Service Technicians and customers as required (minimal). Contribute to the Equipment Share knowledge base. Mentor and train newly hired and advancing Technical Support Specialists.

Directly support the creation of the foundational process and procedure for the team.

Perform job duties in accordance with Equipment Share’s vision, mission, and values.

Establish and maintain professional working relationships with internal departments and rental/retail markets across the organization.

Contribute to the team KPIs to ensure performance expectations are met. Represent the department effectively & professionally as required, both internally as well as to OEM vendors and end customers.

Why Equipment Share?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits Competitive compensation

Full medical, dental, and vision coverage for full-time employees

Generous PTO + paid holidays
401(k) + company match

Gym membership stipend + wellness programs (earn PTO and prizes!)Company events, and food truck nights
16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities

About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

See challenges as opportunities

Embrace change and continuous…