Distribution Center Operations Director

The Director of Distribution Center Operations is the senior operational leader for our Tennessee Distribution Center and is accountable for the facility’s safety, service, quality, productivity, cost, and employee experience.

This leader will establish strong operating discipline, build an effective leadership team, and ensure consistent execution across receiving, inventory, fulfillment, shipping, transportation coordination, maintenance, and facility operations.

The successful candidate will be a visible, hands‑on leader who can improve performance, strengthen processes and systems, develop frontline leaders, and build a culture of accountability, communication, safety, and continuous improvement. The role requires both strong daily execution and the ability to lead the facility’s longer‑term operational transformation.

• Provide day‑to‑day leadership and full operating accountability for the Tennessee Distribution Center.
• Establish daily, weekly, and monthly operating plans aligned with volume forecasts, customer commitments, labor requirements, and facility capacity.
• Deliver performance against safety, service, quality, productivity, cost, inventory accuracy, and equipment‑reliability targets.
• Lead operations across receiving, replenishment, picking, packing, value‑added services, shipping, and dock activities.
• Maintain clear visibility into order backlogs, aging, throughput constraints, staffing gaps, equipment issues, and customer‑service risks.
• Establish effective daily management routines, including shift handoffs, floor walks, performance reviews, escalation procedures, and corrective actions.
• Improve workflows, labor deployment, material movement, and space utilization to increase throughput and reduce waste.
• Ensure the facility, equipment, systems, and workforce are prepared for seasonal peaks and changing business demands.
• Partner closely with IT, engineering, maintenance, transportation, customer service, finance, HR, and other distribution locations.
• Maintain full compliance with OSHA requirements, company safety standards, employment practices, and other applicable regulations.
• Collaborate with Finance on operating budgets, forecasts, capital plans, and resource allocation.

• Build, coach, and retain a capable and accountable leadership team across all shifts and operating functions.
• Set clear expectations for managers and supervisors and hold leaders accountable for performance, communication, employee development, and consistent policy application.
• Maintain a strong and visible leadership presence throughout the facility.
• Strengthen onboarding, job training, cross‑training, coaching, and performance‑management practices.
• Develop succession plans and advancement opportunities for frontline employees, supervisors, and managers.
• Build a culture in which employees are treated with respect, can raise concerns, receive timely information, and understand how their work affects customers, clients, authors, and the broader company.
• Partner with HR and Talent Development on recruiting, retention, workforce planning, employee relations, and leadership development.
• Champion employee safety, wellness, inclusion, and continuous learning.

• Lead operational improvement initiatives involving processes, systems, automation, equipment, facility layout, and workforce capabilities.
• Apply Lean, Six Sigma, or comparable continuous‑improvement methods to identify root causes, eliminate waste, standardize processes, and deliver measurable results.
• Use operational data and direct floor observation to identify problems, prioritize improvements, and track results.
• Build repeatable processes, documented…