Back Office Assistant

Company Description

EM Herr Ace Hardware is a family-owned hardware store with deep roots in the farmland community of Lancaster County, PA. Founded in the 1980s by

E. Marvin Herr, it started as a farm equipment business and later expanded to offer a wide range of hardware products. The company operates two successful store locations in Willow Street, PA and Columbia, PA. Known for exceptional service and quality products, EM Herr Ace Hardware combines old-time values with modern planning for the future.

Role Description

This is a part-time, on-site role for a Back Office Assistant at our Columbia, PA location. The Back Office Assistant will be responsible for various administrative and operational tasks including answering phones, processing paperwork, managing inventory records, performing data entry, and maintaining office supplies. Additionally, the role requires providing support to all other team members, assisting with customer service inquiries, and ensuring the efficient operation of the back office.

Qualifications

• Experience in Back Office Operations and Administrative Assistance
• Strong Analytical Skills and ability to solve problems effectively
• Excellent Communication skills and ability to work with diverse teams
• Customer Service experience and ability to provide support to customers and staff
• Ability to work independently and manage multiple tasks efficiently
• High school diploma or equivalent; additional qualifications in office administration is a plus
• Experience in retail or hardware industry is beneficial

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be.

While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.