PT Customer Service Representative

Overview

Join to apply for the PT Customer Service Representative role at National Fitness Partners.

Part-Time:
Starting at $11 per hour. Shifts include Saturdays 6:45am-1:00pm and other variations (Mon 4:45am-12:00pm; Tue/Wed/Thu 7:00am-11:00am). Shifts may vary slightly based on club needs and availability.

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script; greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to active members and new members.
• Provide a clean, sanitized and safe club environment.

• Growth opportunities: over 90% of our management team started as an entry level team member.
• Competitive pay with hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership including one free Black Card Membership for a direct family member.

• Entry level position; strong accountability, problem-solving skills, positive energy, and a genuine desire to help others.