Maintenance Caseworker - Lancaster Customer Service Center

Are you ready to support individuals who need clear answers and steady guidance? The Income Maintenance Caseworker position with the Department of Human Services at the Lancaster Customer Service Center gives you the chance to help people every day. You will work with customers by phone, assist with case details, and provide information that helps families stay on track. This role is ideal for someone who enjoys problem solving and wants to make a positive difference.

Watch this video to see how you can make a difference!

After completing an 8-week Income Maintenance Standard Training Program (IMSTP), this position performs casework responsibilities in an office setting while assisting customers with a wide range of benefit programs. Key duties include answering incoming customer calls, reviewing case information, determining eligibility for financial and medical programs, and documenting clear and accurate case records. As an Income Maintenance Caseworker, you will perform the following duties:

• Customer Contact: Interview customers by phone to gather information needed for case actions
• Eligibility Determination: Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs the department administers for applicants and recipients in accordance with state regulations
• Data Entry: Enter information into automated eligibility systems and complete required manual calculations
• Case Documentation: Type clear case comments that explain customer circumstances and changes
• Policy Compliance: Apply federal and state regulations accurately while meeting required deadlines
• Information Review: Interpret policies and program rules to ensure correct processing of cases

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
• Travel and overtime as operationally necessary
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster, PA.
  
  The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Lancaster County. If no eligible candidates who live within Lancaster County apply for this position, candidates who reside in other counties may be considered.
• You…