Operations Clerk II

Job Title

Location:

Columbia, SC Duration: 3 Months

Create and maintain a safe working environment and culture within the organization.

Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, focusing on accuracy and customer satisfaction.

Create work orders for quoted jobs or installations with multiple processes in SAP of limited complexity but with unique job requirements.

Collaborate strongly with internal and external customers, prioritizing and meeting their needs and expectations.

Review, analyze, and cleanse data.

Resolve customer orders when purchase orders are flagged for non-compliance.

Perform non-routine tasks related to customer issues and resolution.

High school diploma or equivalent plus a minimum of 3 years of applicable work experience, or a Bachelor's degree with demonstrated capability in comparable work.

Analytical mindset with strong problem-solving abilities.

Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines.

Intra-departmental communication for alignment, information sharing, guidance, and leadership.

Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks.

Able to collaborate with other disciplines.

Ability to understand concepts in execution, broader organizational impact, and strong organizational skills.

Understanding of general business concepts.

Exceptional communication skills.

Solid user of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint).

ERP experience required.

Strong understanding of typical IT business tools; adept at learning new programs quickly.

Prior experience in a database, Field Service, or a CRM application like MS Field Service or MS CRM is preferred.

5% travel may be needed for training as the project develops. All expenses paid by the company.