Senior Director

Senior Director, Undergraduate Student Services

The Senior Director, Undergraduate Student Services serves as the front-line supervisory leader for academic advising and student support services within the Arnold School of Public Health (ASPH) Undergraduate Student Services unit. Reporting to the Associate Dean for Undergraduate Affairs, the position provides direct supervision and day-to-day leadership for professional advising staff while maintaining a direct connection to undergraduate students and the academic programs they serve.

The Senior Director coordinates daily advising operations, establishes consistent service practices, and provides guidance on complex academic advising, registration, progression, and student success matters. The position serves as a key operational link between the Associate Dean, advising staff, and university partners and translates college priorities, policies, and procedures into effective student-facing services. The Senior Director supports student retention, persistence, academic progress, and timely degree completion through proactive advising, staff development, data-informed outreach, and continuous improvement of advising processes.

Knowledge/Skills/Abilities - Knowledge of academic advising, student services, student development, undergraduate academic processes, and principles supporting student success and retention. Knowledge of practices for interpreting and applying academic policies, curriculum requirements, degree progression standards, and student service procedures. Demonstrated ability to supervise, coach, train, develop, and evaluate professional staff and coordinate the daily work of a student services operation. Ability to exercise sound judgment and discretion when addressing complex or sensitive student concerns, policy questions, and operational issues.

Strong interpersonal, written, and verbal communication skills with the ability to build effective working relationships with students, faculty, staff, administrators, and university partners. Ability to manage multiple priorities, deadlines, service demands, and competing operational needs in a fast-paced, student-centered environment. Ability to analyze information and student service data, identify trends and problems, and recommend practical improvements to advising processes and services.

Ability to maintain confidentiality and handle student and personnel information appropriately in accordance with applicable University requirements.

Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.

Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type.

For these positions, contact the hiring agency to determine what benefits may be available.