Field Service Technician - Columbia, SC

Overview

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The Field Service Technician is responsible for handling all tasks within their assigned area to repair, maintain, and install security systems. This includes but is not limited to access control, video security, intrusion, alarm, infant protection, and intercom systems.

• Responds to all service calls within their assigned area within guaranteed response times and with the objective of restoring system(s) to full functionality.
• Properly installs systems according to Tech Systems Installation Standards.
• Possesses the ability to read and interpret blueprints and schematics.
• Ensures that all tasks are handled properly in accordance with Tech Systems’ policies and procedures.
• Identifies manufacturer revisions, upgrades, and installs independently.
• Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks. Updates tickets in service and project tracking system.
• Accurately accounts for company inventory and resources in their possession.
• Performs system preventive maintenance inspections according to policy and procedures.
• Assists with other technical support issues, as needed.
• Attends to other matters and duties necessitated as assigned by the Regional Manager or executive staff of Tech Systems.

• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  At least two (2) years prior work experience in commercial security systems installation or service.
• Must have networking skills and 1-year experience programming access and video systems.
• Knowledge, Skills, &
  
  Competency:
  
  Possess minimum factory and/or internal security system certifications to work independently.
• Must have basic computer skills, including working knowledge of Microsoft products (Word, Excel, Outlook), Smartsheet, and IT skills with understanding of IP systems.
• Excellent customer service skills, including a sense of urgency when attending to customer needs.
• Strong ability to manage multiple projects, critical thinking and problem resolution skills, and attention to detail.
• Ability to work accurately, efficiently, and independently; proficient in all systems installed in service area with minimal guidance.
• Observance of all safety regulations and ability to work in a safe and cautious manner.
• Excellent communication skills (verbal and written).
• Strong time management and interpersonal skills, with ability to interact effectively with Tech Systems staff, vendors, and customers and to build teams.
• Driver’s License:
  Must have a valid driver’s license and a clean driving record satisfactory to Tech Systems’ automobile insurance carrier.

Job duties are performed at client sites and require regular physical activity, including walking, standing, sitting, climbing, stooping, lifting up to 50 pounds (and occasionally more). Exposure to hazards such as electricity and electrical wiring may occur. The job requires driving and travel.