Regional Service Advisor

About Us  Covalen is a value-added distributor and manufacturer of water and wastewater products used in the municipal, commercial, industrial, and residential markets. We are looking for an experienced Regional Service Advisor for our South Carolina territory. Covalen represents a variety of top-line products for the industry and is recognized nationwide for our customer service and innovative processes. If you enjoy providing exceptional customer service, we have a career opportunity for you!
We are seeking a  hands-on Regional Service Advisor  to support installation, service, and training for grinder pump and pressure sewer systems across South Carolina. This role combines  field service, technical training, and customer support  , with opportunities to drive system upgrades and improvements.
Provide training and support for best practices installation, startup, and service of E/One grinder pumps in South Carolina
Help provide joint coverage with Account Managers of all existing and new municipal and private E/One Service Centers in South Carolina
Provide service training for E/One level I and Level II course work and certification (

Note:

This position is expected to become certified for Level III).
Provide customer installation training using E/One guidelines as required
Provide “retail” installation and service work for Covalen Service Center:
Provide installation and startup services for the Covalen South Carolina sales team including E/One station startup, Site Services for E/One pressure sewer system installations, AMGP upgrade installation and station startup, and Monitoring system installation upgrades and startup
Make Covalen service/sales calls on municipalities and HOAs with old E/One installations, or competitor’s grinder pump systems for “upgrade” to new E/One pressure sewer systems.
Address customer complaints and resolve problems
Advise customers on technical issues, repairs, warranties, etc.
Submit warranty claims to E/One with appropriate documentation when necessary
Routinely update sales, administrative and management personnel with required reports and documentation
The ideal candidate has 3–5+ years of hands-on experience with wastewater systems (preferably grinder pumps or pressure sewer systems), has performed installation/startup and troubleshooting in the field, and is comfortable training contractors and working directly with municipalities, HOAs, and homeowners.

Experience with E/One systems, service center operations, and field-based customer support is preferred.
3–5+ years of hands-on experience with Wastewater systems, grinder pumps, or lift stations and Installation, startup, and troubleshooting in the field
~ Experience in a  customer-facing field service role
~ Ability to diagnose mechanical/electrical issues and recommend solutions
~ Experience training or supporting contractors, operators, or customers
~ Valid driver’s license and willingness to travel across South Carolina (40-60%)

Direct experience with  E/One or pressure sewer systems
Startup/commissioning of pump stations or control systems
Familiarity with pump controls, alarms, and monitoring systems
Customers trust you as the  go-to technical expert in the region
Installations and startups are done right the first time
Service partners are well-trained and self-sufficient
You identify and help convert upgrade opportunities
Medical insurance
~ Employer-paid dental and vision insurance
~ Employer-paid life insurance
~ Employer-paid short-term and long-term disability insurance
~ Health Savings Account with discretionary employer contribution
~401(k) retirement plan with employer contribution
~ Paid holidays and time off
~ Employee Assistance Program (EAP)
~ We offer a…