Enrollment Services One Stop Specialist

The Enrollment Services One Stop Specialist provides comprehensive, student-centered customer service and front-line enrollment support to current and prospective students, families, faculty, staff, and community members. This position serves as a centralized resource for Enrollment Services functions, assisting students with admissions, records, financial aid, residency classification, and general college processes within a One Stop service environment.

The Enrollment Services Specialist assists students through multiple stages of the enrollment process by answering questions, providing guidance, reviewing documentation, making residency determinations, resolving issues, supporting operational processes, and connecting students to appropriate college resources. This position is responsible for maintaining a welcoming and efficient environment while supporting the college's enrollment, retention, persistence, and student success goals.

This is an in-person position located on the Columbia Campus with primary hours of 9:30am to 6:00pm Monday through Thursday and Friday 7:45am to 4:15pm.

• Provide excellent customer service to current and prospective students, parents, employees, and visitors in person, by phone, by email, and through other communication platforms.
• Serve as a first point of contact for Enrollment Services and assist students with general questions and processes related to:
• Admissions
• Records
• Financial Aid
• Residency classification and residency application processes
• Enrollment verification
• Student forms and documentation
• Account and enrollment processes
• General college navigation and referrals
• Assess student and visitor needs and provide accurate information, guidance, referrals, and problem resolution in a professional and student-centered manner.
• Maintain an ongoing understanding of admissions, records, financial aid, residency, FERPA, T , and institutional policies, procedures, and regulations.
• Review, evaluate, and determine student residency classifications and residency applications in accordance with institutional, T , and state regulations; analyze supporting documentation for completeness and compliance, communicate with students regarding residency requirements or deficiencies, maintain accurate residency records, and exercise sound judgment in making residency determinations and resolving residency-related issues.
• Assist students with completion and submission of enrollment-related forms and documentation.
• Support front-line processing functions related to admissions, records, financial aid, residency, and enrollment operations as assigned.
• Manage incoming and outgoing communications, including:
• Telephone calls
• Email correspondence
• Postal and inter-campus mail
• Student notifications
• General Enrollment Services inquiries
• Assist with monitoring and responding to shared Enrollment Services email accounts and communication systems.
• Maintain reception, lobby, and service areas to ensure a welcoming, organized, and student-friendly environment.
• Maintain and organize enrollment materials, forms, publications, office supplies, and informational resources.
• Assist with data entry, scanning, indexing, filing, imaging, and maintenance of student records and documents.
• Maintain statistics, visitor counts, service metrics, and operational reports as assigned.
• Efficiently operate Banner and other college systems, including Microsoft Office applications, imaging systems, CRM tools (SLATE), and enrollment technologies.
• Support operational activities that contribute to enrollment, persistence, retention, and student success initiatives.
• Maintain confidentiality and security of student records and sensitive information in accordance with FERPA and institutional policies.
• Assist with special…