Insurance Verification Specialist and Patient Service Representative; PSR

Insurance Verification Specialist and Patient Service Representative (PSR)

Position Summary: The Verification of Insurance (VOI) Specialist plays an essential role in supporting our team by verifying benefits, securing authorizations, and assisting with administrative tasks to ensure a smooth and positive patient experience. This is a full‑time, non‑clinical position based in Columbia, TN.

• Verify benefits and obtain authorizations if needed.
• Assist at the front desk, including scheduling appointments, patient check‑in/out, completing reports, collecting account payments and copays.
• Communicate professionally with patients (in person and by phone) and team members.
• Demonstrate working knowledge of electronic documentation systems and Microsoft Office Suite.
• Place phone calls to patients, families, insurance companies, and facility personnel to acquire necessary information.
• Resolve issues with coverage, referrals, precertification and escalating complicated issues to the manager.
• Enter and ensure insurance information is correct; update system data, move VOBs, authorizations, and clinical referrals; email collections for rebilling if necessary.
• Apply knowledge of facility concepts, practices, and procedures to plan and accomplish goals.

• Prior experience collecting copays, deductibles, coinsurance, and outstanding balances.
• Knowledge of insurance processes, terminology, and workflows.
• Experience reading and interpreting payer eligibility electronic returns, differentiating plans, copay, deductible, and coinsurance.
• Familiarity with administrative and clerical processes.
• Strong communication skills, professional demeanor, and commitment to excellent customer service.
• Proficient in Microsoft Office Suite and comfortable learning new electronic systems.

• Experience using Next Gen software.

• Competitive pay.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) with employee match and discretionary profit‑sharing.
• Paid time off (increases with years of service).
• Paid holidays.

TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.