Service Technician

Position: SERVICE TECHNICIAN
SUMMARY:
Electro-Mechanical Field Technician

DUTIES AND RESPONSIBILITIES:

• Provide customer technical service and support to include installation/start-up (mechanical and electrical)
• PLC software modification on system controls
• Use of RSLogix 5000 and 500 to troubleshoot systems.
• Installing, programming and commissioning of AC VFDs especially Power Flex.
• Minimal Use of Factory Talk View to troubleshoot Panel View Plus  HMIs.
• Customer training and troubleshooting
• Up to 75% Travel "both" Domestic and Foreign
• Performs other related duties as assigned by management.

JOB REQUIREMENTS:

• Experience with Hydraulics systems and/or Industrial bakery equipment.
• Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences.
• Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Mechanical and electrical technical skills to troubleshoot, design and solve machine malfunctions.
• Comprehensive knowledge of Programmable Logic Controls in a machinery environment.
• Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand, walk, sit,
• Frequently required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally required to talk or hear.
• Occasionally works near moving mechanical parts.
• Occasionally exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move more than 40 pounds.
• Specific vision abilities required by this job includes:
  Close vision;
  Distance vision;
  Color vision;
  Peripheral vision;
  Depth perception and ability to adjust focus.
• Frequently required to travel on airplanes or in automobiles.

JC Ford is an equal opportunity employer:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.