Assistant Director of Admissions Systems & Technology

Assistant Director of Admissions Systems & Technology

Job : 293803
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem‑solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full‑time benefits‑eligible employees and some of our half‑time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable).

Also, our full‑time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Enrollment Management

The Assistant Director of Admissions for Systems & Technology supports the management and optimization of technological systems and processes that drive the undergraduate admissions operation at Columbus State University. Reporting to the Executive Director of Admissions, this position plays a key role in maintaining the integrity, accuracy, and efficiency of the CRM and related data systems used for recruitment, application processing, and communication workflows.

The Assistant Director collaborates with admissions, recruitment, and IT staff to ensure technology supports institutional enrollment goals, streamlines processes, and enhances the applicant experience. This role serves as a key systems administrator, problem solver, and project coordinator for admissions technology initiatives.

• Systems Administration and CRM Support (30%) — Assist with day‑to‑day administration and maintenance of the admissions CRM (e.g., Salesforce/Target
  
  X, Slate, etc.). Create, test, and maintain communication flows, forms, reports, and dashboards. Support staff in troubleshooting CRM or system issues and coordinate resolutions with IT or vendors. Monitor system integrity to ensure accurate data and efficient workflow processes.
• Centralized Processing and Workflow Coordination (20%) — Support the Executive Director in managing centralized processing of undergraduate applications, ensuring timely and accurate review and decision entry. Maintain workflow documentation and assist in identifying and resolving process bottlenecks. Provide user support and training for staff on customer service, document management and admissions processing tools.
• Data Management and Reporting (15%) — Assist with the collection, validation, and reporting of admissions data for internal and external audiences. Support the Executive Director in preparing reports for leadership that track application trends, funnel progress, and recruitment ROI. Identify data quality issues and assist in implementing solutions to ensure data accuracy across systems.
• Technology Implementation and Project Coordination (15%) — Participate in the planning, testing, and implementation of new technology tools and system enhancements. Document project requirements, track progress, and communicate updates to stakeholders. Collaborate with IT and vendor partners to ensure smooth system integration.
• Training, Documentation, and Support (10%) — Develop and maintain user guides, training resources, and process documentation for admissions staff. Conduct training sessions on customer service, CRM functionality, data entry standards, and workflow best practices. Provide ongoing support to ensure team members are effectively utilizing technology tools.
• Collaboration and…