Receptionist, Administrative​/Clerical

Position:

Receptionist
- Part Time 12:00 pm - 6:00 pm Monday
- Friday

Reports to:

Executive Assistant/ Auxiliary Services Manager

Responsible for completing assigned receptionist duties under the direct supervision of the Support Services/ Office Assistant.

• Answers phone calls and directs callers to the appropriate party.
• Greets and assists all parents, callers and visitors in a positive and professional manner, and relays information appropriately.
• Prepares files for incoming participants. Establishes participant status on Pro-Care System.
• Updates participant address, class assignment and other pertinent data on Pro Care annually or as needed.
• Collects program service fees and assists in keeping accounts current.
• Records payment for program service fees, accounts receivable and donations on ledger.
• Maintains accurate and orderly filing system for participants records including attendance and immunization.
• Ensures that an adequate supply of applications (employee and participant) is always available.
• Notifies appropriate staff on participant arrivals or departure, if needed.
• Assists with keeping all forms updated.
  
  Keeps clean and neat forms produced for use.
• Performs all other duties as assigned by the Executive Assistant/ Auxiliary Services Manager and CEO.

• Respects & preserves the dignity, personal safety and confidentially of all persons served by or employed by ESWG.
• Staff will always exercise professionalism in the presence of participants, visitors, and other staff.
• Staff will ensure that all activities and conversations are always geared toward what is appropriate.
• To ensure quality of services provided, staff are expected to receive a rating of 20 (meets expectation) or higher on all performance reviews.
  
  Scoring under 20 will result in the staff member being placed on a 1-3 month probation until the level of quality is improved or termination may result.

• High school diploma or G.E.D., advanced business training or equivalent experience.
• One year of secretary/receptionist experience.
• Must be committed to providing outstanding customer service.
• Must have excellent interpersonal, and communication skills.
• Proficient computer and organizational skills.
• Ability to operate general office equipment
• Strong attention to detail.

Easterseals seeks individuals whose loyalty, integrity and enthusiasm gives them the willingness to professionally support Easterseals. These individuals must be interested in self-growth and the opportunity to enhance the quality of life of people with disabilities by working towards achieving Easterseals’ goals and objectives.