Call Center​/Teller​/CSR

Overview

Join to apply for the Call Center/ Teller/ CSR role at Community Bank shares, Inc.

About Community Bank & Trust West Georgia is a trusted financial institution dedicated to serving individuals, families and businesses across West Georgia and nationwide. Headquartered in LaGrange, GA, we are committed to empowering rural and underserved communities with accessible, personalized banking solutions while maintaining a nationwide reach to meet the diverse needs of our customers. Our mission is to deliver exceptional financial products and services, including personal and business banking, loans, and treasury management, tailored to the unique challenges and opportunities faced by our customers.

We blend modern technology with a personal touch to ensure seamless, secure and inclusive banking experiences. Our dedication to service, integrity, and innovation makes us a partner in our customers  success, from rural towns to urban centers across the nation.

Position Summary

The Teller/CSR is primarily responsible for providing exceptional customer service while delivering direct assistance with a variety of financial interactions and bank services. This position is also responsible for successfully answering questions regarding bank policies and services. Additionally, this position will aid management in daily operational procedures.

• Assist customers with account inquiries, resetting passwords and providing instructions for customers using business online banking, including ACH, Remote Deposit Capture, Positive Pay, Business Mobile Remote Deposit, Online Wires and Sweeps.
• Answer customer telephone calls and accept communications through all electronic media (i.e. email and internet portals).
• Complete bank transactions and other financial transactions while providing excellent service to all customers.
• Maintain elevated knowledge of CBT’s products and services in order to identify and capitalize on opportunities to promote new banking services to customers.
• Assist customers with opening new accounts including checking, Savings, IRA’s and CD’s.
• Proficiently balance and maintain accurate balancing record of assigned cash drawer.
• Open and close safety deposit boxes. Maintain reports as needed.
• Initiate wire transfers and order ATM/Debit cards.
• Prepare and distribute a variety of CD related reports including CD Source Funds Verification, New and Redeemed reports.
• Process savings & MMA Excess letters.
• Prepare and distribute new account Report with Exhibits A&B verification and checklist.
• Verify and maintain a variety reports for the CFO.
• Prepare and distribute Quarterly (Mar, Jun, Sep, and Dec) cashier’s check log reports.
• Maintain work REW and Stone Castle Log
• Assist ATM fraud department and ATM backup as needed.
• Maintain a work area which ensures the safety and confidentiality of all customer records and transactions.
• Understand and comply with Bank Secrecy Act and Anti-Money Laundering Policies and Procedures.
• Confidently embody Community Bank and Trust – West Georgia’s Mission, Vision and Values.
• Represent Community Bank and Trust – West Georgia in the community and at community events.
• Perform all other duties as assigned.

• Ability to communicate effectively in writing and verbally.
• Ability to work independently and as part of a team.
• Ability to obtain and maintain Notary Public credentials and licensure.
• Ability to learn and operate bank s systems, typewriter, calculator/adding machine, check encoder and other standard equipment.
• Proficiency in using Microsoft Office Suite and banking software programs and platforms.

• High School diploma or equivalent preferred.
• One year of work experience in banking is preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to communicate. The noise level in the work environment…