Switchboard Operator Clerical Specialist - PBX Telecom

Switchboard Operator Clerical Specialist - PBX Telecom

Join St. Francis-Emory Healthcare as a Switchboard Operator Clerical Specialist - PBX Telecom.

The Clerical Specialist – PBX/Telecom is responsible for operating the hospital’s switchboard, paging and radio systems, and alarm monitoring systems. This role serves as a vital communications hub for internal departments, emergency response teams, and the public, ensuring timely, professional handling of all telephone and emergency alerts. The position also provides after‑hours receptionist support, visitor management assistance, and enforces facility communication policies.

• Answers, screens, and transfers internal and external telephone calls promptly and courteously.
• Performs overhead paging and emergency code announcements according to protocol.
• Monitors and responds to facility emergency, security, and maintenance alarms.
• Operates hospital paging systems and radio communications equipment.
• Notifies appropriate on‑call staff for surgery, cath lab, endoscopy, and other service lines.
• Enforces hospital visitation policies and assists with visitor inquiries after hours.
• Performs clerical tasks such as filing, copying, stocking supplies, and data entry.
• Documents key events and responses during emergencies for internal reporting.
• Maintains a calm, professional demeanor while managing high call volumes and emergency communications.

• Strong communication and customer service skills.
• Ability to remain composed and effective in emergency situations.
• Proficient in the use of multi‑line phone systems and paging equipment.
• Basic computer skills and familiarity with clerical procedures.
• Ability to handle confidential information appropriately.
• Demonstrates critical thinking, independent judgment, and attention to detail.
• Must be able to sit for extended periods and perform repetitive hand and finger motions.
• Ability to work independently with minimal supervision.

• High school diploma or equivalent required.

• None required.

• Minimum one (1) year experience operating a switchboard, call center system, or related telecommunications function preferred.