Customer Care Representative

Title:

Customer Care Representative II

Columbus, Georgia

Virtual:
This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

This position will have on-site training Monday - Friday for the first 6 weeks, onsite post training (Nesting) for an additional 1 week. You must have 100% attendance during the full training period.

Start date:

11/17/2025.

* Onsite training will be Monday-Friday 10:00 am - 6:30 pm EST

As a Customer Care Representative II, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. In addition to being proficient in all basic customer service areas, you will handle high volumes of inbound calls, multitask across multiple systems, and provide verbal and written communication support to large group commercial clients.

While performing complex functions, you will deliver a high-touch, white-glove service experience in a fast-paced call center environment.

How you will make an impact:

* Analyzes problems and provides information/solutions.

* Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

* Thoroughly documents inquiry outcomes for accurate tracking and analysis.

* Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

* Researches and analyzes data to address operational challenges and customer service issues.

* Provides external and internal customers with requested information.

* Proficient in all basic customer service functions.

* Receives and places follow-up telephone calls / e-mails to answer customer questions.

* Inquiries may also be on a walk-in basis.

* May require deviation from standard practices and procedures with the assistance of a computerized system.

* Seeks, understands and responds to the needs and expectations of internal and external customers.

* Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Here's what Elevance Health offers:

* A career path with opportunity for growth

* Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.

* Affordable Health Insurance, Dental, Vision and Basic Life

* 401K match, Paid Time Off, Holiday Pay

* Annual incentive bonus and annual increases plan based on performance.

Minimum Requirements:

* Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

* Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.

* Strong verbal and written communication skills, both with virtual and in-person interactions.

* Attentive to details, critical thinker, and a problem-solver.

* Demonstrates empathy and persistence to resolve caller issues completely.

* Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

* Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.

* Performs other duties as assigned.

For URAC accredited areas, the following professional competencies apply:
Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is…