General Manager

Who Are We?

RAM Hotels –a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last fewyears, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the mostwell-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet ourguests demands while continuously changing the perception of the hospitality industry.

When you join RAM Hotels, youdo more than simply switch companies to advance your career, you become part ofthe RAM Hotels family!

POSITION:
General Manager

JOB SUMMARY

The General Manager will oversee all aspects of property management in accordance with our company’s policy, established procedures, brand standards, and mission statement. The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards. The General Manager will oversee all hiring,training, development, and discipline of congenial, efficient and effective team members.

The General Manager will promote sales activity to maintain and increase occupancy and average dailyrate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability. If your passion is delivering quality andvalue, this may be the job for you.

JOB RESPONSIBILITIES

• Direct theday-to-day activities of the hotel establishment; supervise direct report sand indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws; plan, organize, and assign work asneeded; develop and communicate strategies and goals; train and adviseteam of policies and procedures; responsible for recruiting, interviewing,hiring, and performance appraisals
• Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicatedwithin all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicatea clear and consistent message regarding departmental goals to producedesired results
• Maintain product and service quality standards by conducting ongoing evaluations and investigatingguests and employee complaints and providing resolution; develop long andshort-term financial objectives that aligns with the company’s mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances

· Analyze current/potential market sales andtrends; coordinate all activity to maintain and increase revenue and marketshare through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary;identify key drivers of business success and keep leadership focused on thoseconsidered most critical

· Reinforce and maintain high standards of safetyand cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practiceswithin the hotel establishment of team members and guest; establish and monitorpreventive maintenance program to protect physical assets of the hotel establishment

· Focus on building the hotel establishment topline revenue by assisting in the development of a sales and marketing strategy;provide input and support overall sales strategy; provide recommendation tomeet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing thehotel establishment

• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

· Bachelor’s degree in Hospitality Management orsimilar…