Houseman Columbus, GA

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Are you a team player thatis energetic, friendly, and professional?

Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The housemanperforms routine duties of cleaning common areas of the hotel including the frontentrance, lobby, public restrooms, breakfast area, elevators, pool, guesthallways, fitness center, employee break room and bathroom and all meeting rooms.

The houseman promotes a positive image of the hotelestablishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament. If you enjoyanticipating the needs of guests to create that stellar guest experience – thisjob is for you!

• Consistently offer professional, friendly, and attentiveservice to guests; anticipate guests needs and answer questions that theguests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by management; complete all required health and safety training; adhere toall property specific brand standards; knowledge of fire alarm andevacuation procedures
• Clean common areas, per hotel standards and training,including but not limited to glass doors, floors, shelves, tables, dishes,walls, elevators, pool areas, fitness center, break rooms, etc.
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the propertyimmediately to management – this includes any item left behind such as apurse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

• High-school graduate or equivalent anda minimum of six months work-related experience (hospitality or janitorialexperience - strongly preferred)
• Excellent customer service skills

• Previous experience in the hospitality industry (preferred)
• Previous experience as ahousekeeper/room attendant or janitorial services (preferred)

• Ability to follow directions and workin a fast-paced environment
• Additional training (as required)
• Mustbe flexible to work varied schedules
• Good written and oral communication skills
• Abilityto listen attentively
• Musthave the physical ability to walk, bend, and stand for long time periods
• Mustbe able to lift up to 40 lbs.
• Mustadhere to grooming and appearance standards in alignment with uniform
• Mustbe dependable

• Ability to express compassionwhile remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includesanticipating the guests needs – be proactive
• Ensure that you are always apositive representation of the property; embrace and respect diversity andmulti-cultural environments

RAMHotels hires the best people, we work extremely hard to provide benefits thatmake work-life balance that much more enjoyable. As a leader in the hospitality industry, wepromote advancement opportunities, we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, 401K, andother additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.