Human Resources Generalist

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209.

The HR Generalist is a full-spectrum member of ASU's HR Service Center, capable of operating across the entire transactional and Tier 1 scope of the employee lifecycle onboarding and records, benefits and leave administration, help desk and case management, and HR data and compliance. Individual Generalists are assigned a primary functional lane with a documented secondary lane for cross coverage, but every Generalist in this classification is expected to perform the full range of duties below as business needs, staffing gaps, and peak-period volume require.

This is an execution and service-delivery role: the Generalist processes, administers, and resolves; questions of strategy, policy interpretation, or complex employee relations are escalated to the HR Business Partner (HRBP) or Service Center Director.

Sponsorship is not available for this position.

Onboarding & Records

• Own the new hire onboarding lifecycle - I-9/E-Verify completion, background check coordination, personnel file setup, and new employee system provisioning - from offer acceptance through Day One.
• Design and refine the "Day One" experience, identifying opportunities to replace manual paperwork with digital forms and self-service onboarding steps.
• Execute offboarding and separation processing, including exit documentation, personnel file closure, and coordination of final access/asset checklists with IT and Facilities.
• Maintain accurate, audit-ready personnel files and records, performing regular quality checks to catch and correct discrepancies before they compound.
• Serve as a welcoming first HR touchpoint for new employees and their hiring managers, ensuring onboarding feels personal rather than purely transactional.

Benefits & Leave Administration

• Administer benefits enrollment - new hire enrollment, qualifying life events, and open enrollment processing - in coordination with the Total Rewards SME on plan design questions.
• Serve as day-to-day vendor liaison for benefits carriers, resolving routine enrollment and claims issues before they become employee frustrations.
• Administer leave-of-absence transactions, including FMLA and ADA accommodation paperwork intake and tracking, and leave-of absence processing from request through return-to-work.
• Track leave balances and compliance timelines with precision, routing interactive-process and eligibility determinations to the appropriate HRBP.
• Guide employees compassionately through enrollment and leave questions, recognizing the personal circumstances - illness, new family members, caregiving - behind them.

Help Desk & Case Management

• Support the HR case management system - intake, categorization, routing, and SLA tracking - whether as the standing queue owner or as a rotation participant.
• Serve as first point of contact for employee and manager HR inquiries submitted via the help desk, phone, walk-in window, or portal, resolving routine requests at first contact.
• Document Tier 1 employee relations intake - gathering initial information and records - and route matters requiring investigation, discipline, or policy judgment to the Service Center Director or HRBP.
• Track case volume and trend data, using it to identify recurring issues worth solving upstream through self-service content or process changes.
• Build and maintain the HR knowledge base - FAQs, how-to guides, and process job aids - and identify opportunities to automate repetitive triage work.

HR Data, Records & Compliance

• Maintain accurate employee data in People Soft (transitioning to Workday HCM), performing regular data audits to catch and correct discrepancies before they compound.
• Process employment verifications and unemployment claims promptly and accurately, recognizing the real-world stakes riding on a quick, correct turnaround.
• Run and distribute routine HR reports…