Network and Systems Specialist

About the Organization
First Credit Services is a BPO company that specializes in accounts receivables management and customer service outsourcing. We have over 25 years of compliant collections and receivables management experience and work with some of the most recognized brands in the world. We pride ourselves in our ability to build effective outsourcing programs to meet the exact requirements of each business partner no matter their size.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Information Technology

The Network & Systems Specialist is responsible for supporting the organization's network infrastructure, systems, hardware, software, and end-user technology. This position serves as a key onsite IT resource, providing technical support, troubleshooting, network administration, system maintenance, and coordination with corporate and remote IT teams.

The ideal candidate is a hands‑on technical professional who can independently diagnose and resolve a broad range of IT issues while maintaining a strong focus on system reliability, security, documentation, and customer service.

Monitor, maintain and troubleshoot LAN/WAN network infrastructure, including switches, routers, access points, firewalls, and related equipment.

Troubleshoot network connectivity, performance, DNS, DHCP, VPN, and access issues.

Assist with network configuration, upgrades, installations, and maintenance.

Monitor network performance and identify potential connectivity or infrastructure issues before they significantly impact operations.

Maintain accurate network diagrams, equipment inventories, configurations, and technical documentation.

Support wired and wireless network connectivity throughout the facility.

Assist with server‑room infrastructure, equipment cabling, and environmental requirements.

Provide Tier 1, Tier 2, and escalation-level technical support to employees and onsite operations.

Diagnose and resolve hardware, software, operating system, workstation, printer, telephony, and peripheral issues.

Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, and other IT equipment.

Support user account access, permissions, password issues, and system access requests.

Assist with system deployments, software installations, upgrades, patches, and technology refreshes.

Troubleshoot cloud‑based applications and connectivity issues in coordination with vendors and remote IT teams.

Support conference room, meeting, and presentation technology as needed.

Follow established IT security policies, procedures, and access controls.

Assist with endpoint security, antivirus/EDR, patch management, and vulnerability remediation.

Monitor and elevate suspected security incidents or unauthorized access.

Assist with user access reviews and appropriate provisioning/deprovisioning of technology resources.

Maintain confidentiality and security of company systems, information, and credentials.

Collaborate with corporate IT and international IT teams to resolve escalated technical issues.

Coordinate with vendors and service providers for hardware, software, telecommunications, networking, and other technology services.

Participate in technology implementations, infrastructure upgrades, system migrations, and other IT projects.

Assist with backup, disaster recovery, business continuity, and system recovery…