Technology Support Specialist

The Muscogee County School District has up to 6,000 employees from all backgrounds. We offer opportunities for everyone including support personnel, teachers, leaders, tradespeople, and much more.

Join the Muscogee County School District in “Creating We” in an environment that values the unique experiences and perspectives each of us bring to our community.

WE recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

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• POSITION TITLE: Technology Support Specialist
• FLSA: Non-Exempt
• SALARY: $19.58 hourly
• WORK DAYS: 240
• LOCATION: Division of Information Services/Bradley Technology Center
• REPORTS TO: Manager, Technology Project and Support Services

Primary Function: The Technology Support Specialist (TSS) is essential in maintaining robust technology solutions which enhance both learning and operational efficiency across the school district, ensuring seamless support for students, educators, and staff. This role demands technical acuity, a customer service mindset, professionalism, and effective communication skills to successfully assist and collaborate with educators, staff, and students. The TSS is responsible for researching, maintaining, supporting, and repairing district technologies while proactively identifying opportunities to enhance the educational and work experience through emerging technology.

This position is key to fostering a technologically advanced and efficient learning, and working environments.

This job is distinguished from similar jobs by the following characteristics:
The Technology Support Specialist performs a full range of comprehensive technical support and repair responsibilities and project management implementation of new installations and major system enhancements. The Technology Support Specialist must demonstrate adaptability in the rapidly evolving landscape of technology in a school district environment. A strong customer service approach and problem-solving skills are essential for success. Preferred candidates will have experience in technology device support and repair within a networked environment, demonstrating strong troubleshooting skills and the ability to provide exceptional user assistance.

Multiple positions available.

Job will remain posted until all positions are filled.

• 1. Educational Level: High school diploma or equivalent
• 2. Certification/Licenses
  
  Required:
  
  Manufacturer-Specific Device Certification Training;
  Valid Driver’s License Preferred:
  Certifications in IT-related areas, such as CompTIA A+, Google IT Support, or Microsoft Certified Technician, are considered a plus.
• 3. Experience/Equivalency:
  Candidates with previous experience in technology support and repair or a related field are preferred. Any combination of experience and training which provides the applicant with knowledge, skills, and ability required to perform the work.
• 4. Physical
  
  Activities:
  
  Routine physical activities that are required to fulfill job responsibilities
• 5. Knowledge, Skills, & Abilities: KNOWLEDGE:
  The candidate should have the ability to perform basic mathematical calculations, including fractions, percentages, and ratios. They must be able to research, read and comprehend various manuals and other Internet based technical knowledge sources, effectively document information in prescribed formats, and present technical details clearly to others. A strong understanding of…