IT Support Specialist II

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable).

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

University Information and Technology Services

The IT Support Specialist II serves as a key member of the IT Client Support Services team, reporting directly to the Manager of IT Client Support Services. This advanced technical position is responsible for delivering high-level support to faculty, staff, and students in the effective use of technology, encompassing both hardware and software systems. The role involves diagnosing and resolving complex technical and procedural issues, often through hands‑on training and one-on-one support sessions.

The specialist ensures the stability, accessibility, and optimal configuration of assigned systems and components, while adhering to established guidelines and best practices. This position requires a proactive, solutions-oriented mindset with the ability to creatively analyze problems and implement effective resolutions. As a forward-thinking innovator, the IT Support Specialist II contributes to enhancing the university’s technology landscape helping to shape a more personalized, engaging, and transformative experience for the campus community.

Significant Duties &

Responsibilities include:

Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.;
Bring innovative ideas to the teaching and learning aspect to higher education.;
Analyze user requirements, procedures, and problems; develop technical solutions.;
Provide advanced support on various software packages, hardware and peripheral devices.;
Install, upgrade, configure and perform maintenance to software, hardware, and peripheral equipment following design specifications.;
Provide training on technology hardware to meet the needs of faculty and students for a successful teaching and learning experience.;
Provide support and training on software, to include all classroom and lab software, and all video conferencing tools available to CSU.;
Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for end-users.;
Inspect, configure, and prepare equipment for delivery to end-users.;
Perform remote access to resolve technical issues.;
Hardware Life Cycle Management:
Manage end user hardware, classroom hardware, and non-academic space hardware; forecasting end of life cycle, refreshes, and keeping 5‑year refresh plan up to date.;
Inventory Management:
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