ACH Manager, Enterprise Products - onsite, Columbus - ACH Professional accreditation pre

ACH Manager, Enterprise Products - onsite, Columbus – ACH Professional accreditation highly preferred

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Job Summary

The Enterprise Products Manager will establish, manage and supervise the operational product support and framework to monitor the activities of supervisors, team leads and various non‑exempt staff in operational product support teams. The role manages daily workflow, ensures appropriate staffing, and plans and coordinates activities across assigned areas.

Job Duties and Responsibilities

• Work with management to implement changes or initiatives for the Enterprise Products team, advising on continuous improvement initiatives.
• Assist with change‑control documentation and verify system changes for Enterprise Products applications.
• Identify opportunities for process simplification and increased efficiency; serve as a point of escalation for operational process questions.
• Maintain high production performance standards, monitor monthly production and error metrics, and ensure team members understand performance expectations.
• Develop and maintain training plans, assist with onboarding, and produce training reference materials.
• Establish effective relationships with Synovus team members, vendors, and customers.
• Coordinate staffing and scheduling, manage time‑and‑attendance for all team members, and oversee documentation specialist activities.
• Handle staffing and budget considerations, support policy development, and manage annual performance and merit processes.
• Coach and develop team members, collaborating with Human Resources on employee relations, compensation, and hiring.
• Ensure risk awareness—adhering to policies, procedures, regulations, and reporting violations promptly.
• Perform other related duties as required.

The information on this description is designed to indicate the general nature and level of work performed. It is not a comprehensive inventory of all duties, responsibilities, or qualifications required.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

• Bachelor's degree in Business Administration, Finance, or related field, or equivalent combination of education and experience.

Minimum Experience

• Six years of banking, financial services, or product experience, with three years in a leadership role.

Required Knowledge, Skills, & Abilities

• Knowledge of the Enterprise Product infrastructure for various banking products.
• Knowledge of applicable regulations.
• Understanding of product procedures, applications, and processing criteria.
• Ability to understand, direct, and improve processes.
• Strong supervisory, strategic, leadership, and motivational skills.
• Performance measurement and management skills.
• Displays initiative and a cooperative attitude, works well in a team environment.
• Attention to detail.
• Strong written and oral communication skills.
• Proficiency with word processing and spreadsheet software.

Preferred Knowledge, Skills, & Abilities

• Lean or other process improvement experience preferred.

Mid‑Senior level

Full‑time

Product Management and Marketing