Vice President of Operations

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Full Time Columbus, GA, US 1 Attachments

3 days ago Requisition

Salary Range: $ To $ Annually

HOUSING AUTHORITY OF COLUMBUS, GEORGIA

Position Description

Position Title: Vice President of Operations

Reports To: President & CEO

Department: Executive

POSITION OVERVIEW

Under the general direction of the President & CEO, the Vice President of Operations provides executive leadership and oversight of the Housing Authority of Columbus, Georgia's (HACG) core housing and resident-focused operations, including Property Management, Assisted Housing (Housing Choice Voucher [HCV], Project-Based Voucher [PBV], and Rental Assistance Demonstration [RAD]), Maintenance Operations, and Resident Services. The position ensures these departments work collaboratively, efficiently, and consistently to deliver high-quality housing, responsive services, and meaningful opportunities for residents while achieving organizational, financial, regulatory, and performance objectives.

The Vice President of Operations serves as a key member of the executive leadership team and translates the President & CEO's strategic direction into effective day-to-day operations.

DUTIES & RESPONSIBILITIES

• Executive Leadership & Operational Oversight: Provide executive leadership to HACG's operating departments; set performance expectations, hold department leaders accountable, coordinate across departments to eliminate silos, and direct corrective action when barriers or deficiencies arise.
• Property Management: Provide executive oversight of the affordable housing portfolio, monitoring occupancy, leasing, collections, unit turnover, recertifications, and property conditions; ensure Property Management owns the full resident lifecycle and coordinates effectively with Maintenance, Assisted Housing, Resident Services, Finance, and Compliance.
• Assisted Housing Operations: Provide executive oversight of HCV, PBV, RAD, and other assigned assisted-housing programs, monitoring voucher utilization, leasing, waitlist activity, Housing Assistance Payment (HAP) processing, recertifications, inspections, and portability; ensure coordination with Property Management for RAD/PBV properties and with Resident Services to connect voucher families to available resources.
• Maintenance & Physical Operations: Provide executive oversight of maintenance, grounds, make-ready, preventive maintenance, warehouse, and fleet operations; monitor work-order performance, turnaround times, inspection results, and costs; ensure preparation for National Standards for the Physical Inspection of Real Estate (NSPIRE), Georgia Department of Community Affairs (DCA), lender, investor, and other inspections; promote preventive over reactive maintenance and monitor contractor and vendor use.
• Resident Services & Moving to Work (MTW): Supervise the Resident Services Manager and set measurable expectations for resident programs and approved MTW initiatives; build partnerships with schools, local governments, nonprofits, employers, and healthcare providers. Evaluate programs on outcomes rather than participation alone and recommend expansion, modification, or discontinuation, and leverage grants and partnerships without unnecessarily increasing operating costs.
• Performance Management & Accountability: Develop operational dashboards and scorecards, establish Key Performance Indicators (KPIs) with the President & CEO, conduct regular performance reviews with department leaders, and report operational performance, resident outcomes, and significant issues to the President & CEO. Key areas include occupancy and leasing, vacancy and turnaround, rent collections, voucher utilization, recertification timeliness, inspection performance, work-order completion, resident service and outcomes, MTW performance, operating costs, and regulatory performance.
• Compliance & Risk Coordination: Work collaboratively with the Compliance Department while respecting its independence; keep operating departments responsible for compliance within their programs; require timely correction of findings, including corrective-action plans, from Compliance, auditors, the U.S. Department of Housing and Urban Development (HUD), DCA, investors, and lenders.
• Financial & Budgetary Responsibility: Work with the Chief Financial Officer and department leaders to develop and monitor…