Technical Solutions Manager

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic-assisted surgery and minimally invasive care
, our technologies-like the da Vinci surgical system and Ion
-have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare
, you'll find your purpose here.

The Technical Solutions Manager is responsible for leading a high-performing team that drives the successful implementation and sustained adoption of Intuitive's digital solutions. This role is accountable for reinforcing clear performance expectations, enabling team execution, removing barriers to success, and fostering collaboration across internal stakeholders and hospital IT ecosystems.

They are accountable for building a team that communicates with clarity, prepares with rigor, aligns cross-functionally, validates technical readiness, and takes extreme ownership through solution adoption. The ideal candidate is both a coach and operator - equipped to lead with a continuous growth mindset and results-oriented accountability.

Attract the Best

Coach and Develop High-Performing Talent: Hire and build a high-talent density team of Technical Solution Consultants. Provide structured feedback, development plans, and ongoing coaching to ensure each team member grows in communication, stakeholder engagement, project execution, and technical depth.

Build Strength in Others

Drive Execution Against Performance Expectations: Set and enforce a high standard of execution for Digital Implementation individual contributors, including ensuring team members communicate with clarity, prepare with rigor, align cross-functionally, validate technical readiness, equip partners for success, develop lasting partnerships with hospital IT, and take extreme ownership through solution adoption.

Advance Digital Activation Excellence: Drive the team toward seamless digital activations by proactively identifying and eliminating challenges stemming from incomplete customer readiness. Establish a culture of rigor and accountability where technical validation is thorough, handoffs are clean, and services teams are set up for first-time success.

Ensure Strategic Customer Engagement: Build trusting relationships with key hospital technical stakeholders to enable direct Voice of Customer engagements with product management and guide product alignment with real-world operational requirements and accelerate trust in new solutions. Relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.

Digital Product Commercial Readiness
:
Support digital product onboarding and commercial readiness by partnering cross-functionally to translate new product capabilities and technical requirements into scalable field implementation workflows. Represent Digital Implementation throughout product development and launch readiness to identify and address gaps in deployment processes, documentation, tooling, training, and support models prior to commercial release.

Lead by Example

Lead Technical Oversight and Escalations: Support Digital Implementation team members in navigating complex hospital IT environments, reviewing technical architecture, and managing escalations. Serve as an escalation point for high-priority implementations requiring cross-functional coordination.

Foster Cross-Functional Alignment: Pursue deeper alignment with Capital and Key Account leadership to embed digital pillars into capital sales process and drive parallel processing. Ensure Digital Implementation teams are aligning successfully with their capital and key account partners quarterly to review past performance and future opportunities. Develop…