Merchandising Lead

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques, and ensuring member complaints and issues are resolved according to company guidelines.

Supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organizes and maintains the sales floor by utilizing equipment, merchandising and completing paperwork logs and other required documentation according to company policies and procedures. Maintains safety of facility according to company policies and procedures, conducts safety sweeps, follows procedures for forklift spotting and handling, disposing of hazardous materials, follows company steel standard guidelines, and reports unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures, properly handles claims and returns, zones the area, stocks, arranges and organizes merchandise, sets up cleaning and organizing product displays, removes damaged goods, signs and prices merchandise, identifies shrink and damages, and secures fragile and high‑shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed.

Oversees the picking and staging of club pick‑up orders throughout the day. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; identifying and addressing improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity;

explains, guides and demonstrates how to apply these in executing business processes and practices. Leads and participates in teams by using and sharing resources, information and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback and support to ensure timelines and work quality are achieved; modeling and helping others adapt to change or new challenges.

Respects and embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected; creates opportunities for all associates to thrive and perform; helps attract the best talent. Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence; strengthens the team by helping develop and mentor others;

recognizes others’ contributions and accomplishments. Acts with integrity by maintaining and promoting the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable. Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent.

Serves our customers and members by delivering results while putting the customer first; makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders; strives for excellence by displaying…