Warranty Engineer

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Seeking a highly motivated, innovative, and results-driven Warranty Engineer to join the FCM NAO VOC/TCS team in Columbus, IN. This role is instrumental in evaluating warranty and quality data, identifying emerging issues through trend analysis, and driving actionable insights to improve product performance and customer satisfaction. The Warranty Engineer will serve as a key liaison between the stakeholders in the North American region, representing regional warranty needs and priorities.

This includes supporting warranty system enhancements, resolving system-related issues, and conducting thorough testing and validation to ensure accurate functionality and reporting. In this role, the candidate serves as the voice of the customer, using quality data to identify and escalate issues, while collaborating with cross-functional stakeholders to develop and present insights to senior leadership. The ideal candidate is a creative and analytical problem solver who demonstrates initiative and persistence in driving issue resolution and process improvements.

A strong background in engineering, manufacturing, or supplier quality is needed, along with a proven ability to standardize processes and deliver results aligned with quality objectives and key performance indicators.

• Warranty claim management:
  Manage the end-to-end process of warranty claims, including validation, submission, and tracking. Proactively follow through on responsible activities along with required documentation to meet milestones and deliverables.
• Warranty claims review and negotiations:
  Perform detialed claim reviews with the customers and negotiate liability.
• Warranty claim 8D management:
  Track creation and completion of 8
  
  Ds in Forvia’s e8D and QSS tools. Support and/or lead cross-functional teams to ensure Warranty claim 8
  
  Ds are updated and completed within the required timing. Transversalize lessons learned through the organization to prevent recurrence.
• Data analysis and reporting:
  Analyze warranty data, identify trends, and create reports for management and customers to support warranty cost reduction efforts.
• Cross-functional collaboration:
  
  Work with operations, quality, engineering, and supplier development teams to resolve issues and improve product reliability.
• Effective communication:
  Communicate with internal cross-functional teams and customer teams on warranty issues.
• Customer liaison:
  Act as a technical contact for customers, update them on claim status, and help resolve customer-related warranty issues. Travel to internal and customer sites for warranty parts reviews.
• Documentation and compliance:
  Ensure all warranty procedures and documentation are accurate and adhere to company and customer policies.
• Promote & maintain an organized work environment per company policy.
• Apply safety standards in everyday work activities per company policy.

Qualifications:

Minimum Education:

Bachelor’s Degree in Quality Management
Travel:
As required and authorized

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment…