Field Service Representative

Job Summary: The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory.

Job Duties and Responsibilities (Essential Functions):

• Complete responsibility for servicing accounts in an assigned territory
  Coordinate and book travel to perform service events to meet and exceed customer expectations.
• Maintain Pharma Dispatch compliance
  Accurate recording of pharmaceutical inventory via a laptop computer
• Package pharmaceutical products into shipping boxes
  Coordinate shipping arrangements with Fed Ex and UPS
• Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
• Ensure timely and appropriate communication with all key stakeholders and customers
• Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction
• Manage and maintain expenses
• Up to 75% of daytime and overnight travel
• Ability to meet client needs through a high level of travel
• Other ad hoc projects & reports

Travel Requirements: This position requires frequent travel to customer locations within the assigned territory. Employees must be able to travel via commercial airline, rail, and automobile as necessary to perform job duties. Most travel will be local within the territory; however, overnight travel may be required depending on customer needs and service scheduling.

Occasional travel may also be required to attend work-related Field Service Representative meetings, training sessions, or company events.

Up to 75% travel, including daytime and overnight travel, may be required.

Beneficial Education, Skills, and

Experience:

• Proven track record in providing superior service to multiple accounts in a multi-city territory
• Experience performing multiple service calls on a daily basis
• Knowledge of pharmaceuticals and controlled substances
• Required Education, Skills, and
  
  Experience:
• High school diploma or GED, or equivalent work experience
• Minimum 4 years of industry or equivalent experience
• Must be able to work remotely and in a self‑motivating capacity
• High level of accuracy and attention to detail
• Proficiency with computers and MS Office
• Ability to prioritize multiple tasks with varying urgency
• Exceptional organization and time management skills
• Ability to work independently as well as in a team
• Self-starter and able to work in a fast‑paced environment

Work Environment: This position will require the Pharmer to work remotely, in their home office, travel using a car (personal or rented), and use customer facilities. This includes being subject to both environmental conditions. Customer facilities will include retail and hospital pharmacies, where space is limited. Pharma Logistics has no control over the customer facilities and Pharmers may work in areas where they are subject to noise, close quarters, small enclosed rooms, or poorly ventilated areas.

The Pharmer will be required to travel with their own equipment, including boxes, computer, printer, scanner, paper, tamper‑evident bags, markers, and a Pelican case. The Pharmer will be handling pharmaceutical products at all times while on customer sites, which includes hazardous and control substances (liquid, pill, powder and vials with needles). Personal protective equipment will be provided and must be worn at all times to prevent exposure to hazardous product.

While traveling via car, Pharmers must be diligent and aware to their surroundings at all times in order to drive defensively.

Physical Demands: While performing the duties of this role, the Pharmer is required to stand for a minimum of 8 hours a day; talk and hear; and use hands to handle, or touch objects or controls. This is accompanied by…