Software Engineer Senior - ServiceNow

Job-:
Systems/Information Technology

Location:

Columbus, IN, United States Workplace:
On-site with Flexibility

Schedule:

Full time, On-site with Flexibility Posted:
Closes:
Affiliated to Bargaining Unit/Trade Union:
No

Relocation Eligible?:
No

Allowable Work Locations: AK,AL,AR,AZ,CA,CO,CT,DC,DE,FL,GA,HI,IA,,IL,IN,KS,KY,LA,MA,MD,ME,MI,MN,MO,MS,MT,NC,ND,NE,NH,NJ,NM,NV,NY,OH,OK,OR,PA,RI,SC,SD,TN,TX,UT,VA,VT,WA,WV,WI,WYDoes the role require work to be done 100% onsite due to its operational nature?:
No

We are looking for a talented Software Engineer Senior
- Service Now to join our team specializing in Systems/Information Technology for our Corporate organization in Columbus, IN. In this role, you will make an impact in the following ways:

Deliver high‑quality software solutions by deeply understanding user needs, analyzing system flows, and resolving problem areas throughout the full software development lifecycle.

Create clarity and alignment through well‑structured documentation, flowcharts, technical layouts, and solution demonstrations that support seamless implementation.

Drive technical feasibility and innovation by evaluating requirements, defining problems accurately, and proposing effective, scalable solution designs.

Translate business needs into smart tools by designing systems, specifications, and standards that enable teams to work more efficiently and make informed decisions.

Advance the organization’s technical capabilities by recommending modern development tools, leveraging open‑source technologies, and actively participating in professional learning.

Strengthen application performance and security by analyzing issues, identifying improvements, protecting confidential data, and refining processes and procedures.

Ensure architectural integrity by defining application interfaces, articulating nonfunctional requirements, and applying architectural and testing standards across solutions.

Promote Built‑In Quality and team agility by guiding teams toward modern mindsets, supporting decentralized decision-making, and fostering continuous improvement in development practices.

Qualifications Core Responsibilities (Unique to the Role)
Lead design and development of enterprise-scale Service Now solutions across HR, Legal, and Finance, including AI-driven automation and complex system integrations

Design scalable, upgrade-safe frameworks and reusable components that drive automation, performance optimization, and standardization across corporate services

Develop advanced reporting, dashboards, and analytics to measure automation impact, case trends, performance metrics, and operational KPIsDesign and implement AI-powered solutions such as Now Assist, AI Agents, intelligent case classification, and predictive workflow automation

Own end-to-end technical delivery from solution design through deployment, testing, and production support

Drive hands-on development by translating functional requirements into Service Now technical designs and user stories, delivering scalable, high-quality solutions on time.

Architect and implement complex integrations using REST/SOAP APIs, Integration Hub, and enterprise middleware

Drive platform best practices including code quality, Dev Ops alignment, governance adherence, and upgrade readiness

Provide Service Now technical leadership within the Business Service Delivery Power Cell, mentoring developers and influencing long-term product strategy

Partner with Product and Architecture teams to translate business transformation initiatives into scalable technical solutions

Required Skills, Education, and Experience Bachelor’s degree in Computer Science, Engineering, Information Technology, or related technical field6–10+ years of enterprise application development experience,…