Launch Account Manager – Fiber MDU FTTP - South Florida

Launch Account Manager – Fiber MDU FTTP - South Florida

Launch Account Manager – Fiber MDU FTTP
📍 South Florida | Hybrid Work Model
Celerity Fiber is on the hunt for a Launch Account Manager to drive our service deployments and client success in the MDU market.

If you thrive at the intersection of project management and customer relationships — and love the fast pace of the fiber internet world — we’d love to connect.

About the Role

As a Launch Account Manager, you’ll be the face of Celerity Fiber during one of the most exciting phases: onboarding new multi-dwelling communities to our cutting-edge FTTP (Fiber-to-the-Premises) solutions. You’ll coordinate internal teams, work closely with property stakeholders, and ensure a seamless experience from initial deployment to resident adoption.

This is a highly collaborative role where project management meets customer success — critical to delivering the Celerity Fiber promise.

• End-to-End Launch Management
  • Own the full launch process for new MDU properties, from kickoff to final service activation.
  • Coordinate efforts across Engineering, Operations, Sales, and Marketing to ensure seamless service delivery.
  • Proactively address any roadblocks to keep projects on time and on budget.
• Client Relationship Management
  • Build and maintain strong relationships with property owners, developers, and managers.
  • Serve as the go-to point of contact during and immediately after the launch phase.
• Resident Engagement and Service Adoption
  • Drive strategies to maximize resident sign-ups, including marketing campaigns, welcome events, and onboarding initiatives.
  • Champion a strong, positive first impression with new residents.
• Contract and Compliance Management
  • Support the negotiation and execution of service agreements, ensuring all deliverables meet company standards and client expectations.
• Performance Tracking and Reporting
  • Monitor key performance indicators (KPIs) like activation rates and project milestones.
  • Provide clear reporting to leadership and recommend improvements to future launches.
• Post-Launch Support
  • Offer dedicated support immediately after launch to smooth the transition to long-term account management.
  • Ensure any operational issues are quickly resolved to maintain client satisfaction.

Required

• Bachelor’s degree in Business Administration, Communications, Project Management, or a related field.
• 3 years of experience in account management, project coordination, or similar roles within the telecommunications or fiber optics industry.
• Strong project management skills with the ability to juggle multiple initiatives simultaneously.
• Outstanding interpersonal and communication skills — you’re comfortable presenting to both executives and residents.
• Familiarity with FTTP technology and service installation processes.
• Proficiency with Microsoft Office Suite, CRM tools (e.g., Salesforce), and project management platforms.

• Hands-on experience managing MDU (Multi-Dwelling Unit) deployments.
• Experience organizing resident engagement or marketing initiatives in property settings.

• Competitive base salary + performance-based bonuses
• Hybrid work flexibility in South Florida
• A pivotal role in a fast-scaling, high-growth telecom company
• Access to cutting-edge Fiber technology and innovation
• Vibrant, collaborative team environment

Celerity Fiber is a private cable operator and Internet Service Provider headquartered in Miami, Florida. We specialize in bringing next-gen fiber Internet, IPTV, streaming, and voice services to over 150,000 doors nationwide.

Built on decades of industry experience, Celerity Fiber delivers high-speed connectivity and unparalleled support to MDUs, gated communities, hospitality, healthcare, and commercial businesses.

Our focus: delivering revolutionary Internet services with relentless customer care and future-ready infrastructure.

At Celerity Fiber, we’re not just connecting properties — we’re transforming communities.