Field Service Operations Coordinator

Acara Solutions is seeking a Field Service Operations Coordinator for a Full Time Direct Hire opportunity available in Columbus, MS

Compensation: $60,000 - $70,000

A fast-paced operations team is seeking a highly organized and proactive Field Service Operations Coordinator to support and manage field service operations in Columbus, MS. This role is responsible for scheduling and coordinating all service activities—including internal technicians and third-party vendors. Key responsibilities include managing service calls, overseeing work order completion, maintaining records, and supporting inventory and parts coordination. The ideal candidate is detail-oriented, thrives in dynamic environments, and plays a vital role in ensuring timely service delivery and high customer satisfaction.

• Schedule and dispatch service calls for equipment repairs and maintenance
• Coordinate with both in-house technicians and third-party service providers
• Monitor and follow up on open service tickets to ensure timely resolution
• Maintain detailed service records using CRM or service management tools
• Communicate clearly with customers regarding service status and updates
• Support operations with documentation, scheduling, and coordination of parts
• Assist with managing service inventory and parts ordering
• Track and report on service performance metrics and completion rates

• Experience in service coordination, dispatch, or administrative support (preferably within field service or equipment-related industries)
• Strong organizational and time-management abilities
• Clear and professional communication skills (written and verbal)
• Ability to manage multiple priorities while maintaining attention to detail
• Familiarity with CRM or service scheduling platforms is a plus
• Team player comfortable interacting with technicians, vendors, and customers

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.