Onsite Service Specialist

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Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition : 19596

Employment Type: Full Time

Job Category: Sales

Work Location: Columbus, MS

The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long‑term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC Control Point Solutions (Vending, VMI, Crib) to drive the MSC value with these customers.

• Excellent customer service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available cost‑savings statistics.
• Manage the MSC Control Point Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
• Determine optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC’s mission to drive savings and improve the customer’s shop floor.
• Participate and engage in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and future projects.
• Resolve on‑site customer product and service issues by providing sales‑related solutions utilizing common and alternative sources of information. Consult with other associates and strategic suppliers to locate the most effective sources of information.
• Provide customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicate customer concerns to management to ensure effective and lasting problem resolution.
• Work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Participate in special projects and perform additional duties as required.

• A high school diploma or the equivalent experience is required.
• College degree preferred.
• 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant military experience a plus.
• Metalworking knowledge and experience is a plus but not always required.

• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
• Excellent problem‑solving skills are required.
• Excellent customer service and sales skills are required.
• Excellent oral and written communications skills are also required.
• Working industrial knowledge preferred.
• (Add sales competency verbiage)

• A valid driver’s license and the ability to travel up to 10% of the time may be required.
• Ability to lift items of up to 50 pounds required as needed.
• A valid driver’s license is required.
• This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI").

Compensation: Starting at 36,750.00 – 68,250.00 depending on candidate location and experience.

Applicants must be currently authorized to work in the United States. We are unable to…