Technician-Emergency Department

• Business Unit BMH Golden Triangle Hospital
• Department Ambulance Service

Job Summary Analyze, plan, design, maintain, and provide ongoing optimization and support of Baptist One Care. Perform workflow assessments, capture business needs and analyze internal business systems to determine functional requirements for optimal utilization. Possess in-depth clinical and application knowledge and experience. Perform system builds, upgrades, and system enhancements as needed. Support application through all phases of implementation, optimization, and maintenance.

Work with cross‑functional team and end users to achieve application integration to meet clinical and/or business needs. Exercise discretion and judgment in the performance of original, creative, intellectual work. Incumbent is subject to overtime, callback, and on‑call as required. Perform other duties as assigned.

• Facilitates implementation of Baptist One Care and associated projects to meet organizational objectives and strategies.
• Analyzes problems, recommends improvement and develops appropriate action plans utilizing Baptist Management System Tools to promote transformation and ensure successful implementation.
• Completes testing of software applications using established standards and protocols.
• Provides ongoing support of Epic and other applications under area of responsibility.
• Completes assigned goals.

Minimum Required - Proven combination of experience that demonstrates advanced knowledge of healthcare issues, and/or system complex systems issues, software design and integration. Minimum of 3 years experience in IS or related department operations.

Preferred/Desired - Experience in project management and/or system implementations.

Minimum Required - Education from an accredited institution or experience as listed. Education of certificate program or two‑year college degree;
Completion of Epic certification within 90 days of completing training. 3 years experience in related field dependent on education.

Preferred/Desired - Bachelor's degree.

Minimum Required - Appropriate certifications as they apply to specialized area of expertise. Project management or Information Systems training.

Preferred/Desired - Project management or Information Systems training.

Minimum - Proficiency in communicating and performing the techniques of information systems assessment and implementation. Project management and organization skills. Proficiency in communicating and performing Information System assessments.

Preferred/Desired - Strong project management and organizational skills;
Ability to communicate and formally present information to project leadership, subject matter experts, project teams, and stakeholders.

Minimum Required - Driver's license (current).
Requires Nationally Registered EMT license, MS EVOC license, and MS EMT license.