Seasonal Merchandising Service Associate - Weekends

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• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Engages with customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Lists and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes
• Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details
• Confirms product pricing information is visible and clears any missing pricing labels
• Updates/validates way finding and product location signage and maintains digital information throughout the store
• Ensures cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately to drive add-on sales
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location
• Merchandises to plantogram, price, color block and places plants as they arrive
• Fills plant racks onto plant tables per plantogram to grand opening ready standards
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe, in working order, and repaired/replaced as needed
• Repairs/upgrades damaged packaging and boxes, including peg-hook items
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
• Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.)
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, conducting daily safety reviews, noting hazards, keeping aisles clear, securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties (top stock safety, reinstalling safety cables, use of aisle blockers, tether line on power equipment, spotters, safety devices)
• Operates store equipment as needed (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• Maintains point-of-sale signage including bin plus beam label stock, ensuring all bin locators are placed and price changes are activated
• Audits and updates pricing labels inside and outside the store to ensure accuracy
• Follows state‑specific guidelines on price changes (Pricing Policy SF‑06)
• Individual is held accountable for other duties as assigned