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Customer Service Representative
Job in
Columbus, Platte County, Nebraska, 68602, USA
Listed on 2026-01-01
Listing for:
Sira Consulting, an Inc 5000 company
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
We are seeking a friendly, detail-oriented Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a positive customer experience across all communication channels.
Key Responsibilities- Respond promptly to customer inquiries via phone, email, chat, or social media
- Resolve customer issues and complaints in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Document customer interactions and maintain records in CRM systems
- Escalate complex issues to the appropriate department when necessary
- Follow up with customers to ensure issue resolution and satisfaction
- Meet or exceed performance metrics such as response time and customer satisfaction
- Maintain a positive, empathetic, and professional attitude at all times
Associate
Employment typeContract
Job functionInformation Technology
IndustriesInformation Services and Technology, Information and Media
Location:
Columbus, NE
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