Race and Sportsbook Supervisor

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Sports book Supervisor oversees and leads the day-to-day operations of the Sports book, ensuring exceptional guest service, operational excellence, and regulatory compliance. This role is responsible for supporting the Sports book Manager/Director in developing and coaching team members, delivering industry-leading customer service, maintaining compliance with all gaming regulations, and ensuring adherence to cash handling procedures, internal controls, and standard operating procedures. The Sports book Supervisor serves as a hands-on leader, fostering a positive team environment while driving operational efficiency, accuracy, and a best-in-class guest experience.

• Provide exceptional guest service by creating a welcoming and professional environment.
• Assist guests with wagering transactions, promotions, and sports book products.
• Resolve guest concerns, disputes, and transaction discrepancies promptly and professionally.
• Promote company programs, special events, and sports book offerings.
• Supervise daily Race & Sports book operations, ensuring compliance with company policies and gaming regulations.
• Monitor betting activity and wagering transactions for accuracy and integrity.
• Verify payouts and authorize transactions within established limits.
• Ensure proper opening, closing, balancing, and reconciliation procedures are completed.
• Monitor sports book technology, kiosks, displays, and wagering systems; coordinate service support when necessary.
• Direct, coach, and support Race & Sports book Writers and other department team members.
• Assist with training new employees and ongoing development of current staff.
• Monitor employee performance and provide feedback to improve productivity and guest service.
• Ensure team members maintain compliance with company service standards and regulatory requirements.
• Assist with scheduling and managing labor resources based on business demand.
• Maintain accurate records, reports, and documentation related to wagering activities.
• Ensure adherence to all federal, state, tribal, and gaming commission regulations.
• Monitor for suspicious wagering activity and report concerns according to established procedures.
• Maintain integrity of cash handling and internal control procedures.
• Assist with audits, investigations, and regulatory inspections as needed.

• Must be 19 years of age or older
• Proficient in English verbal and written
• 1 or more years of experience in gaming and or sports book related roles preferred.
• Ability to oversee operations during a variety of hours, days weekends, and holidays.
• Must be confident in one’s ability to assess situations and make informed decisions
• Good interpersonal communication skills
• Ability to manage relationships
• Strong problem-solving skills
• Ability to manage a diverse range of activities and effectively prioritize responsibilities
• Post-Secondary education preferred or relative working experience.
• Excellent working…