Casino Operations Supervisor

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Casino Operations Supervisor is responsible for monitoring and supervising the daily operations of Slots, Casino Beverage, and Table Games, ensuring courteous, timely, and exceptional service is delivered by team members to all guests. The Casino Operations Supervisor oversees the activities of the casino floor to ensure an efficient, compliant, and profitable gaming environment, while ensuring guests have favorable gaming experience.

Supports team member development with training programs, established methods, procedures and guidelines, andhigh-quality service.

Achieves desired results by developing team members through training programs and established methods, procedures, and guidelines to maintain high quality—service standards, and monitors performance through ongoing inspection, evaluation, and analysis

• Builds guest relations through visibility to customer,soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues
• Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members
• Responsible for the overall integrity of daily operations,ensures compliance with all regulatory, internal control, and policies and procedures
• Performs slot attendant, beverage server,bartender,or bar back job responsibilities throughout shift as applicable
• Assists Table Games as needed
• Familiarization with all Caesars Brand programs,systems, promotions, and events.
• Responsible for coordinating workflow duringshiftsto meet business demands and ensure customer satisfaction.
• Presents oneself as a credit to the Company and encourages others to do the same.

Performs all other related and compatible duties as assigned.

Mustpossessexcellent communication skills including tact when dealing with difficult guests, and be able to speak, read,write,and understand the English language.

Ability to respond calmly and make rational decisions in stressful situations with co-workers,guests,and vendors.

Excellent interpersonal skills and organizational ability.

• Must be proficient in Excel, Word, PowerPoint and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• High School Diploma or GED Required.
• Bachelor’s degree or previous supervisory or leadership experience preferred
• 2 years of experience in slot or beverage operations preferred
• Must be at least 19 years of ageto workin the Casino
• Must be able to obtain andmaintaina
  
  Nebraska
  
  Gaming License

Communicate appropriately with all departments and fellow team members

Must be able to listen and respond to visual and aural cues

Proven supervisory and problem-solving skills with the ability to exercise independent judgment within established policies.

• Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated…