Service Manager

Reports To:

General Manager

Exempt

The Fixed Operations/Service Manager is responsible for the overall performance of the dealership’s service operations. This includes ensuring that department meets its short and long-range objectives, creating and implementing action plans, and contributing to the dealership’s goals. The requirements listed below are representative of the knowledge, skill, and/or ability required. This job requires Chrysler or GM Certification or the ability to obtain Certification.

The job also requires a genuine desire to service the customer. A positive attitude and willingness to be a team member are essential.

The Service Department is open Monday – Friday 7:30am to 7pm and Saturday 8am-5pm. Management team members typically work 50 or more hours per week and are expected to work as needed

• Prepare and administer an annual operating budget for the Service Department
• Forecast and set monthly/annual sales goals objectives for the fixed operations departments
• Determine and monitor staffing levels, compensation levels, and department turnover
• Hire, train, motivate, counsel, and monitor the performance of all service department staff
• Establish & maintain good working relationships with customers to encourage repeat referral business
• Maintain highest possible standards of workmanship; advise technicians of dealership CSI on a regular basis
• Meet with the general manager at least once a month to review current service department performance, set future performance objectives, promotional actives or any other critical matters
• Plan and execute an ongoing Service advertising program
• Ensure that all the necessary shop equipment is in proper and safe working condition
• Ensure that the work areas and customer waiting areas are kept clean and free of safety hazards
• Ensure the Service Department’s designated parking areas are organized, properly maintained, and secure
• Represent the dealership in cases of emergency involving the Service Department or as directed by dealership management
• Understand, keep abreast of, and comply with, federal, state and local regulations that affect service & parts operations, such as hazardous waste disposal, OSHA right-to-know, etc
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers and suppliers
• Adhere to all company policies, procedures and safety standards
• Develop standards of customer treatment and enforce their use; devise special processes for handling comebacks
• Serve as liaison with factory representatives & Enforce factory policy and procedures
• Understand the manufactures warranty policy and procedures
• Attend training classes as directed by management
• Work with parts department as appropriate to ensure proper stocking of high use parts
• All Other Duties as Assigned.

• Associate's degree (A.
  
  A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and read and understand computers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
• Must meet company’s requirements for employment
• Three to five years of experience in an auto repair facility
• Two or more years of supervisory experience
• Demonstrated verbal and written communication and interpersonal skills
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Valid Driver's License, acceptable driving record and at least 18 years of age required to drive company or customer vehicles.

The Service and Fixed Operations Manager is in charge of the day-to-day supervision Parts,…