Information Associate

APPLICATION INFORMATION

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Information Associate

College of Dentistry – Office of Clinic Administration

• Serve as the first point of contact for patients, staff, faculty, students, and visitors to the Office of Clinic Administration.
• Maintain excellent customer service and take appropriate actions to meet customer requests and facilitate problem resolution across multiple clinics and administrative units.
• Collaborate with the office manager to ensure a safe and clean reception area.
• Assist and direct patients, students and visitors in person, via email and telephone; document and relay patient complaints or grievances; receive patient record requests.
• Manage the office phone lines and ensure accurate and timely receipt of information.
• Assess and relay sensitive or confidential information to office personnel and/or other departments of the college.
• Conduct patient courtesy calls; review and process monthly invoices; facilitate Patient Account Adjustment Requests; order, stock and maintain office supplies; retrieve and distribute mail; review and maintain manuals and standard operating procedures; manage lost and found; filing and data entry; and other administrative duties as assigned.

Regular office hours Monday–Friday, 7:30 AM–4:30 PM. May be required to work off‑hours and four weekends per year to cover student dental exams.

$15.15 – $19.79 per hour.

Candidate must be able to push and pull carts containing patient records or office supplies, bend, stretch or twist to pick up supplies, files, retrieve records or maintain office appearance, stand and walk for periods of time, and serve and assist customers.

• One year experience (1000 hours) in customer service or communications, including analyzing and interpreting information.
• Six months experience (600 hours) in operation of computer and related peripheral equipment.
• Three months experience (300 hours) in information research and analysis.

• A minimum of three years customer service experience with direct in‑person customer contact.
• At least three years of experience using computers to generate a variety of materials ranging from basic to complex.
• Considerable data entry experience with high proficiency using Microsoft Office (Windows 2010) in a business environment.
• Ability to use basic office equipment: fax machine, copier/printer, laminator.
• High level of verbal and written skills; ability to consistently contribute to and work within a fast‑paced team environment.

Location:

Postle Hall (0024)

Position type:
Regular

Scheduled hours: 40 per week

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly;

create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.