Immigration Services Assistant; Office Automation

Summary

This position is located in Field Operations Directorate, Office of Field Operations, District 12, Columbus OH Field Office. As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, managing files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits.
• Create and/or maintain subject matter files, technical instructions, and operating procedures.
• Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity.
• Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
• Edit and create documents/correspondence using office automation software and produce highly sensitive and secure documents.
• Serve as records custodian/liaison by managing case files for reference, and processing/conducting file movement requests.
• Support incoming and outgoing mail operations to include inspection, processing, routing, and completion of activity logs and reports.
• Support Immigration Services Officers (ISOs) with case pre-processing to ensure case files received into the office or referred electronically for adjudication and/or interview are timely received and prepared for adjudication action.

• You must be a U.S. Citizen or U.S. National to apply for this position
• Successfully pass a Background Investigation including financial disclosure
• You must pass a drug screening
• You must submit resume and supporting documentation
• Males born after 12/31/1959 must be registered with the Selective Service
• Political appointees may require OPM approval before on-boarding
• USCIS applies the Telework Enhancement Act of 2010 to its telework program

This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

• Residency Requirement: There is a residency requirement for all applicants not currently employed by USCIS. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
• Probationary Period: You may be required to serve a probationary period of 1 year.
• Typing Certification: Applicants must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed.
• General Office
  
  Skills:
  
  Applicants must possess knowledge of general office automation software, practices, and procedures.
• Physical Demands: Applicants must be able to lift up to 50 pounds.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/22/2025.

GS-05: One year of specialized experience equivalent to GS-04, or substitution of 4 years above high school education. Duties include office automation, editing/reformatting, creating/managing spreadsheets and databases, responding to inquiries, and reviewing work for accuracy.

GS-06: One year of specialized experience equivalent to GS-05, including screening applications and maintaining procedures.

GS-07: One year of specialized experience equivalent to GS-06, including data management and supporting adjudicative processes.

GS-08: One year of specialized experience equivalent to GS-07, including guidance/mentorship on records management and customer service.

GS-09: One year of specialized experience equivalent to GS-08, including workload management, records management, and direct guidance on applications.

Note: Refer to the full job announcement for additional details. Requirement: see the original text for education, veterans, CTAP/ICTAP, and documentation specifics.

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (AT THE GS-05 LEVEL ONLY): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. Transcript required: submit unofficial transcripts; official transcripts will be requested prior to appointment if selected.

To apply, complete the initial online application and submit the required documentation by 11:59 PM (ET) on 09/22/2025. The complete application package must be submitted by the deadline. Instructions include:

• Click Apply Online
• Answer…