Front Desk Receptionist- Whitehall

# Front Desk Receptionist
- Whitehall Basecamp East (Whitehall) - Columbus, OH 43213## Overview Position Type Full Time

Travel Percentage None## Description Employment Status:

Fulltime

Reports to:

Operations Office Manager Department:
Operations

About Us:

At the heart of our mission are our core values:
Love, Community, Consistency, Honesty, and Hope. These principles guide how we serve our clients, support one another, and uphold the standards that make Basecamp a trusted place for healing and growth.

Our Services Include:
* Outpatient Treatment – Individual and group counseling, evidence-based therapies, and psychiatric support.
* Medication-Assisted Treatment (MAT) – Safe, physician-guided treatment options to support recovery.
* Peer Support Services – Certified Peer Recovery Specialists offering lived-experience guidance and encouragement.
* Case Management – Helping clients connect with housing, employment, and community resources.
* Recovery Housing – Safe and supportive housing for individuals working toward stability and independence.
* Withdrawal Management at Madison Health – Coordinated inpatient services for those needing detox and medical care.
* Family & Community Engagement – Education, support, and resources for loved ones and the wider community.

At Basecamp, we focus on ensuring every person feels supported, cared for, and connected with the right services so they can achieve long-term recovery and thrive. Guided by Love, strengthened through Community, grounded in Consistency and Honesty, and inspired by Hope, we are committed to making recovery possible for everyone we serve.###

Job Summary:

The Front Desk Receptionist plays a crucial role in providing exceptional service to clients and visitors at our recovery center. This position oversees front desk operations, manages client admissions and check-ins, and ensures a welcoming, organized, and professional environment for individuals seeking support on their recovery journey. The receptionist is responsible for greeting clients, answering questions, assisting with administrative needs, and supporting efficient clinic workflow.###

Core Responsibilities
* Provide a warm, respectful, and supportive experience for all clients and visitors.
* Maintain professionalism, confidentiality, and adherence to HIPAA in all interactions.
* Support front desk operations including scheduling, communication, and documentation.
* Contribute to a positive work culture through teamwork, consistency, and effective communication.
* Promote Basecamp’s core values through daily interactions and service delivery.

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Job Duties / Responsibilities Front Desk & Client Support
* Greet, welcome, and check in all clients and visitors upon arrival.
* Keep the front desk and lobby tidy, stocked, and presentable (forms, pens, documentation, etc.).
* Supervise and support clients in the waiting area while maintaining a calm and professional atmosphere.
* Provide accurate and helpful responses to client questions; address concerns or direct them to the appropriate staff member.
* Answer incoming calls, redirect as appropriate, and relay messages accurately through voicemail, in-person notifications, or secure communication channels.
* Maintain updated logs, records, and documentation as required.

Administrative Duties
* Schedule, confirm, and update client appointments in the EHR system.
* Assist with filing, scanning, forms management, and general administrative tasks.
* Compile and input information accurately as required by the Supervisor.
* Maintain confidentiality and security of all PHI and client information at all times.
* Complete all required training and mandated courses within specified time frames.

Professional Expectations
* Maintain strict confidentiality and…