Customer Service Assistant 1; PN

Customer Service Assistant 1

The Ohio Department of Health is seeking a dependable, detail-oriented Customer Service Assistant 1 to support the Complex Medical Help program. This position navigates case services through responsive customer services, accurate recordkeeping, and timely administrative support.

Key Responsibilities:

• Prepare and mail authorization letters, renewal packets, application materials, and requests for additional information to families and providers
• Review new applications from parents and providers to identify needed information
• Review, enter, and update case filed information in the Case Management and Claims System
• Follow confidentiality laws and requirements when obtaining or transmitting protected health and personally identifiable information
• Helps expedite case records through medical, financial, third-party, clerical, or data processing steps when immediate actions is needed
• Record voicemail inquiries, interview information, telephone conversations, case actions, and record locations changes
• Maintain inquiry logs and conduct follow-up customer satisfaction calls
• Initiates and returns calls to parent, providers, public health nurses, and field nurse consultants to answer questions about case services
• Researches case service problems and consults with medical review, financial review, third-party or claims staff

Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This is an hourly position, with a pay range of $22.59 per hour, with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.

Application Procedures:
We only accept applications submitted online through this portal (careers.ohio.gov). To be evaluated for the role, your application must clearly indicate how you meet the minimum qualifications and/or position specific minimum qualifications. We cannot give credit for experience, education, or training unless it is explicitly stated in the application. An assessment of these criteria may be conducted to determine the applicants who are interviewed.

ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE / EDUCATION PROVIDED ON YOUR APPLICATION.

Why Work for the State of Ohio:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website!

Qualifications:

Applicants must meet all of the bulleted criteria below:

• 3 mos. trg. or 3 mos. exp. in office practices & procedures
• 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
• 1 course or 3 mos. exp. in operation of personal computer. OR equivalent of Minimum Qualifications for Employment noted above.

Job

Skills:

Customer Service Technical

Skills:

Administrative support/services, Basic Documentation, Clerical & Data Entry, Computer Literacy Professional

Skills:

Analyzation, Attention to Detail, Collaboration, Customer Focus

ADA Statement:
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace:
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.