Administrative Sales Assistant Client Support

Job Description Job Description

The Administrative Sales Assistant (ASA) is responsible for handling administrative tasks, supporting client service and sales departments, and providing professional representation through receptionist functions.

Key Responsibilities

· Perform administrative tasks such as:

o Supporting Business Managers with - contracts, new item forms, planning systems, and price increases.

o Maintaining accurate client and product data within company systems.

o Escalate discrepancies, client questions, and concerns to the Sales Assistant Supervisor (SAS).

o Supporting client service functions including orders, deductions, and related documentation.

o Answering phones professionally and courteously.

o Ensure timely and accurate completion of assigned tasks in alignment with Kroger, client, and company requirements.

o Implement management directions on a timely basis.

o Represent OSMG ethically and professionally.

Qualifications

Experience

· Preferred: three (3) years’ experience in the food industry and training in customer service/administrative techniques.

· Familiarity with food broker industry and administrative processes.

Skills

· Exceptional organization and time management.

· Strong documentation and follow-through.

· Strong listener and excellent oral and written communications.

· Professional phone etiquette.

· Pleasant, friendly, enthusiastic, and resourceful.

· Effective under pressure and a problem solver.

Education:

· High School Diploma or GED required.

· Equivalent combinations of education and experience accepted.

Technical:

· Proficiency in Microsoft Windows, Word, Excel, PowerPoint, and client software systems (CRM?)

Performance Metrics

· Data entry accuracy

· Meet deadlines

· Follows Policies/Procedures

· Dependable/Flexible

Why Join OSMG Cincinnati:

· Growth Opportunity – We are a fast-growing, fast-paced environment, nearly doubling in size in the past two years. Growth plans will include bringing in additional clients and offering new solutions to increase engagement with current clients.

· Meaningful Work – We are a faith-based company where we support volunteering and giving a portion of our profits to select philanthropic efforts that improve lives across the globe.

· Culture of integrity – We go against the grain and are a high-touch broker. We genuinely have a family atmosphere.

· Relationship building – Our people are our secret weapon in consistently growing and delivering results in the Retail industry for decades. They depend on us to be their truth-tellers and drive business results.

· Real-world experts: A group of diverse thinkers with backgrounds in Retail, food brokerage, data analytics, and consumer packaged goods (CPG) companies. We glean insights and make relevant recommendations.

About OSMG: A high-growth brokerage that focu