Front Desk Receptionist

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Responsibilities and Duties

• Greet customers, visitors, vendors, and employees in a friendly and professional manner.
• Provide a consistently high level of customer service to both internal and external customers.
• Maintain a welcoming, organized, and professional reception area. Maintain office appearance and ensure common areas are professional and ready for customers and employees.
• Answer incoming telephone calls promptly and professionally and route calls to the appropriate employee or department.
• Visitor planning and management. Assist visitors with check-in and notify employees when their guests arrive.
• Support visitor access and security procedures in accordance with company policies.
• Coordinate conference room availability and assist with meeting preparation.
• Receive, sort, and distribute incoming mail and packages. Coordinate outgoing mail, courier pickups, and other deliveries.
• Maintain office and breakroom supplies and coordinate replenishment as necessary.
• Assist with ordering stationery, office supplies, and other administrative materials.
• Assist with facility maintenance and service requests.
• Support employee meetings, customer visits, branch events, lunches, and other office activities.
• Assist Management, Administration, and other Departments as requested. Data entry supporting accounting tasks.
• Adhere to the company’s 10 cultural attributes:
  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• High school diploma or equivalent required; additional education or administrative training preferred.
• Previous receptionist, customer service, hospitality, or administrative experience preferred.
• Strong verbal and written communication skills.
• Professional appearance and ambassador of hospitality.
• Excellent customer service and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple responsibilities in a busy office environment.
• Dependable, punctual, and able to work independently.
• Comfortable interacting with employees, customers, vendors, and senior leadership.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and general office technology preferred.
• Positive and willing to help attitude.

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when…