Automotive Service Advisor

Join to apply for the Automotive Service Advisor role at AAA Club Alliance
.

Drive Your Career Forward! Are you a customer-focused professional with a passion for the automotive industry? We’re looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians.

In this role, you’ll guide customers through the repair process with confidence and care – ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step.

8350 Sancus Blvd, Columbus, OH 43240.

• Competitive Starting Pay: $20.50 – $22.50/hour. Actual pay will be adjusted based on experience, geographic location, and other factors as permitted by law.
• Additional earning potential through a monthly performance bonus program, spiffs, and contests.
• Schedule:
  
  Full-time, 5 days/week (Mondays, Fridays & Saturdays are often required). Sundays off every week, plus one other day off based on business needs.
• Career development opportunities supported by ongoing training and advancement paths within AAA.

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

• High School Diploma or equivalent.
• Prior experience in the automotive industry preferred, or at least three years in a fast‑paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification a plus, but not required.
• Valid driver’s license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre‑employment screenings if offered a position (background check, drug screening).

• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• And more! Check out our Benefits Page for more information.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.