General Service Technician

Overview

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and we value every guest and every teammate as part of our people-first approach. Headquartered in Rochester, New York, Monro operates nearly 1,300 auto repair shops and tire dealers in 32 states, powering 16 tire and auto service brands.

Under the Monro banner, we are united as a TEAM with a shared mission to provide the highest quality tire and auto service. Destination Monro — Your Career is Here!

Job Description:

The General Service Technician role is full time or part time and is an hourly position based on business needs. The General Service Technician performs basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This role delivers exceptional 5 Star service to guests through effective communication of vehicle issues and proposed solutions, while ensuring guest time commitments and quality expectations are consistently met.

• Accurately perform basic vehicle services and repairs in accordance with Monro standards of operation.
• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade and filter replacements, etc.), battery testing and installations.
• Consistently complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness.
• Consistently perform service(s) in accordance with Monro’s safety standards including Wheel Torque, Oil safety and compliance procedures.
• Test drive vehicles in accordance with Monro’s Road Test policy, using dedicated test drive routes and observing all traffic and safety laws.
• Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards. Maintain safety standards as trained.
• Maintain technical knowledge through timely completion of Monro University training courses and modules.
• Operate, utilize, and maintain equipment (lifts, welders, brake lathes, etc.) safely and in accordance with manufacturer guidelines.
• Perform other duties as assigned and required.

• Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions.
• Strong customer service skills.
• Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

• High School Diploma or equivalent preferred.
• Automotive training including basic car maintenance and repair or equivalent combination of education and experience.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
• Required to own a basic set of tools or participate in Monro’s tool purchase program.

• Paid vacation and holidays for full-time teammates
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for full-time teammates
• Employee Access Perks
• Career advancement opportunities

This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor as needed based on the company’s requirements.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Compensation:
The hourly range for this role is $16.00-$18.00 per hour. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.