Service Manager

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The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department, operating at maximum production, controlling costs, building a loyal clientele, maintaining employee relationships, setting and obtaining sales objectives, and keeping comprehensive service records. The role ensures a customer experience that meets or exceeds the manufacturer’s customer satisfaction index, monitoring, and improving customer satisfaction through relationship building and effective asset management.

At Auto Nation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.

• National scale with entrepreneurial spirit
• Inclusive culture and diverse leadership
• Competitive compensation and benefits
• Opportunities to make a real impact
• Our values and culture

• Proven leadership experience
• Strategic thinking and execution skills
• Passion for innovation and people development

• Assist subordinate service and sales personnel in all phases of their job descriptions.
• Document employee behavior that may result in punitive actions.
• Report circumstances that compromise dealership integrity.
• Collaborate with the parts department to ensure proper stocking of high‑use parts.
• Collect accounts receivable for service work.
• Obtain competitive bids for tools, equipment, sublet repairs, supplies, etc.
• Ensure employees follow safety policies and report accidents.
• Maintain required technical publications, periodicals, and bulletins.
• Quality‑check completed jobs.
• Keep shop equipment in proper working condition.
• Handle customer inconveniences, complaints, and misunderstandings fairly and quickly.
• Use proper service sales techniques.
• Meet monthly with the fixed operations director and general manager to review performance and set objectives.
• Communicate proactively with customers and handle escalated issues.
• Maintain accurate records and ensure warranty parts retention per manufacturer and company policy.
• Maintain high workmanship standards and advise technicians on service CSI.
• Serve as liaison with factory representatives in absence of senior staff.
• Build customer relationships to encourage repeat referral business.
• Monitor staffing, compensation, and department turnover.
• Ensure proper repair order flow to meet warranty, dealership, and business office requirements.
• Maintain reporting systems required by management, company, and manufacturers.
• Establish relationships with vocational and technical schools to enhance recruitment.
• Direct and schedule department associate activities.
• Hire, train, motivate, counsel, and monitor performance of all service staff.
• Comply with federal, state, and local regulations affecting service and parts operations.
• Assist in developing an annual service budget tied to sales forecasts.
• Maintain customer satisfaction index above manufacturer or dealership averages.

• High school diploma or equivalent.
• Three to five years of experience in an auto repair facility.
• At least two years of supervisory experience.
• Excellent verbal and written communication and interpersonal skills.
• Proficient knowledge of dealership computer systems.
• Valid driver’s license.
• Ability to drive manual transmission vehicles.
• Demonstrated customer service skills.
• Previous industry knowledge of overall operations, management, and wholesale relations (preferred).

• Competitive compensation and 401k matching.
• Health, dental, vision, and maternity benefits.
• Associate purchase and discount programs for vehicles, parts, collision, accessories, and Auto Gear.
• Access to You Decide for offers from top providers.
• Participation in DRVPNK mission, supporting cancer research and treatment.

Auto Nation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. Empowering customers to make the best decisions, Auto Nation provides new and used vehicles, financing, parts, and expert maintenance and repair services. Through DRVP NK, we have raised over $40 million for cancer‑related causes, affirming our commitment to positive community impact.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

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