Operations Analyst

Taft Stettinius & Hollister LLP is partnering with iHire to reach top talent for the following position. Check it out and apply via iHireBanking today!

Job Title: Information Governance Operations Analyst

Locations: Chicago, Cincinnati, Cleveland, Columbus, Dayton, Denver, Detroit, Indianapolis, Minneapolis

Overview: We are seeking an Information Governance Operations Analyst with 3+ years of experience in an Information Governance, records administration, or related field to support our Information Governance team in any of the aforementioned offices. All Taft employees operate under a “Client First” philosophy — in all things, we seek to provide exceptional services to our clients.

• Work collaboratively with the onsite Information Management Specialists to execute Taft policies and processes.
• Use Taft’s information management tools to facilitate the identification, tracking, and processing of physical and electronic information.
• Coordinate with relevant Taft personnel to ensure correct identification, indexing, and management of physical collections retained onsite and at approved offsite repositories.
• Collaborate with the IG Operations Manager and IM Specialists to improve operations for the firm.
• Serve as trainer for IM Specialists and legal case teams on best practices for managing all information.
• Collect and present required metrics as directed by the IG Operations Manager.
• Review, track, and process offsite storage and shred vendor invoices.
• Assist IG Operations Manager with preparing for and executing office moves, expansions, and firm mergers.
• Troubleshoot issues related to technologies used to manage client and firm information and report on solutions.
• Support the onsite IM Specialists with the review of physical and electronic collections prior to archiving.
• Perform database searches and audits as needed.
• Assist with information clean‑up projects.
• Special projects and additional duties as assigned and directed by management.

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of related experience working in information governance/records administration.
• Experience working in a professional services environment.
• Law firm experience, preferred but not required.
• Experience providing exemplary customer service in a fast‑paced environment.
• Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
• Ability to access, input, analyze, and retrieve information from various computer systems.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Strong customer service skills.
• Strong critical thinking skills.
• Ability to support multiple priorities simultaneously accurately and professionally.
• Ability to work independently and as part of a dispersed team.
• Ability to work under tight deadlines and report successes and challenges.
• Ability to handle and maintain confidential information in a secure manner.
• Ability to lift thirty pounds.

Employment Type: Full Time

Bonus/Commission: No

Equal Opportunity Statement: Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.